Dispatcher

• Identifying, investigating and resolving customer issues in a timely and effective manner utilizing principles of good customer service.
• Develops the Communications Center to ensure that the customer’s needs are met or exceeded on a consistent basis.
• Knowledge of Cranes, Forklifts and Rigging.
• Coordinates and communicates with other departments to facilitate efficient daily operations.
• Maintains departmental records, logs and reports.
• Keep accurate records and report unforeseen changes such as weather and equipment failure.
• Prepares and generates written reports upon request.
• Maintain Field Supervisor calendars.
• Organizes and prioritizes work assignments to maximize time management and cost effectiveness.
• Operates and monitors GPS and communication equipment to correctly identify and determine location of company resources.
• Completes a lead intake sheet as needed.
• Coordinates set up times with customer service representatives.
• Assists in the routing of teams to facilities and provides alternate directions when traffic is congested.
• Informs the customer of possible delays in service.
• Ensures quality and accuracy of schedule for the following day.
• Reviews start times on board and in the computer, verifies accuracy and sign notification sheet.
• Keep track of overtime hours accurately and in detail.
• Works with the Safety Coordinator to ensure that all drivers and field employees have the necessary permits to complete job.
• Works with Scheduling Coordinator and Human Resources to ensure that all drivers are compliant with federal, state and local regulations.
• Tracks the following information on the computer:

Arrival Time
Departure Time
Late Arrivals
Problems

• Verifies runs prior to teams’ departure

Requirements

• High school diploma or equivalent
• Minimum of 2 year’s experience in dispatch or scheduling in a similar service industry
• Demonstrate the ability to follow operational procedures
• Strong customer service orientation
• Effective organizational and communication skills
• An ability to function well as part of a team
• Diligent attention to safety
• Professional phone demeanor
• Excellent verbal communication
• Previous dispatch and customer service experience in the equipment rental/construction industry and/or related field preferred.
• Clean DMV & drug screen required.
• Valid driver's license
• Knowledge of DOT/Federal Motor Carrier rules and regulations
• Knowledge of GVW's, state regulations regarding height and weight maximums

• Knowledge of winch operations, hazmat transport and placarding preferred.

Team Management:

• Field Employees
• Operations Assistant

Working Conditions: Dispatcher is in an office environment.
Software & Tools:

• Mas 90 / Sage 100

• Microsoft Office
• Internet Browser
• NEXtrack
• Log Checker
• Microsoft Outlook
• Smartphone