Dispatcher
At TE Certified we build careers. As a trusted leader in HVAC, Plumbing, and Electrical services, we’re known for exceptional craftsmanship and customer care. But what really sets us apart is our people.
We operate with integrity, work with purpose, and always put safety first. Our culture is built on kindness, respect, and work-life balance, because we believe a happy team delivers the best results. We invest in your growth, encourage innovation, and reward hard work with long-term stability and success.
If you're passionate, skilled, and ready to grow—we want you on our team.
In this position, you will play a critical role in ensuring exceptional customer service by efficiently scheduling and dispatching qualified technicians to service requests. You will also provide support to other dispatchers, fostering a collaborative and productive work environment. This is an in-office position in Roswell, not a remote position. Typical hours in this role range from 9AM to 6PM.
Key Responsibilities
- Receive and prioritize customer service requests for various home services
- Schedule and dispatch qualified technicians based on skillset, availability, and job urgency
- Communicate effectively with customers and technicians, ensuring clear and timely updates
- Maintain accurate records of all dispatched jobs and customer interactions
- Monitor technician performance and provide feedback for continuous improvement to their management
- Identify and resolve potential scheduling conflicts
- Train and mentor new dispatchers, fostering a positive and supportive team environment
- Lead by example, demonstrating strong work ethic, problem-solving skills, and a commitment to customer satisfaction
- Partner with our technicians and other support staff to ensure their success through a servant-minded dispatch approach