Dispatcher
Dispatcher
JOB SUMMARY:
Perform logistics functions that may include reviewing, preparing and routing shipments, coordinating drivers, work crews, vehicles or equipment to appropriate locations according to schedules or customer requests.
QUALIFICATIONS:
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Excellent communication skills
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Proficiency in Microsoft Office and logistics software
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Excellent clerical and organization skills to keep track of schedules, routes and personnel
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Knowledge of computers for scheduling and other dispatching duties
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Ability to multitask with different events happening at the same time
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Ability to work under stress and remain calm
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Ability to relay information in a fast-paced environment
RESPONSIBILITIES:
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Responsible for calculating routes and times of deliveries and making the necessary adjustments for sales and customers
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Establish delivery routes which are cost effective and compliant with Federal DOT guidelines while still maintaining an acceptable level of customer service, quality and satisfaction
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Ensuring the safe and timely pick-up and delivery of shipments
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Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to schedules
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Relaying information such as work orders or other messages to and from work crews or supervisors
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Using telephones, two-way radios or outlook email to contact employees
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Speaking with supervisor or customers to resolve problems, requests for services or equipment
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Preparing daily work such as schedules
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Preparing work orders for crew or receiving work orders from work crews
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Being in charge of communications within company assigned territories
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Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.
PHYSICAL REQUIREMENTS:
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Position works primarily in a warehouse environment
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Constant telephone activity; must have a high comfort level of initiating conversation
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Moderate noise levels
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Occupation requires being sedentary greater than or equal to 80% of the time
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Work involves sitting, standing, hearing, talking, handling, reaching outward, reaching above shoulder, walking, squatting or kneeling, bending
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Regularly required to work on multiple concurrent tasks with constant interruptions