DISPATCHER

Summary: Serves as primary communication link between bus operators and supervisors, maintenance technicians, and first responder/emergency services

Essential Duties and Responsibilities

• Maintains appropriate radio/cell phone contact with Bus Operators on the job at all times during shift
• Answers incoming phone calls to provide customer service
• Transmits information to and from Bus Operators to support timely and safe travel along defined routs
• Assigns vehicles and ensures Bus Operators are properly equipped to being and end their routes by maintaining records of assigned vehicles, keys, inspection forms, manifests, etc
• Reviews all driver manifests for accuracy
• Inspects Bus Operator appearance at check-in to ensure individual compliance with standards of professionalism (grooming, uniform, readiness and ability to safely operate vehicle), and promptly notifies supervisor of any issues; prevents visibly impaired Bus Operators from driving pending supervisor decision
• Checks-in vehicles and all equipment issued to Bus Operators as they return at the end of shift
• Maintains a listing of buses out of service and remove when they are placed back in service
• Reviews pre and post trip inspection forms and notifies maintenance of needed repairs and/or maintenance
• Complete end of shift report and forward to maintenance with any repairs that are needed on the vehicles
• Records and notifies Bus Operators of schedule or route changes, special needs passengers, non-standard stops, and other changes or events affecting the assigned routes.
• Responds to Bus Operator requests for assistance from staff, and emergency assistance to police, fire, or ambulance personnel
• Communicates appropriately with Bus Operators and members of their chain of support. Notifies supervisor of tardy or absent drivers and requests replacement
• Monitors radio communications and responds quickly to requests for assistance; coordinates emergency assistance responders within and outside of Shore Transit
• Prepares written incident/accident reports on all events occurring within assigned shift
• Prepares next shift Bus Assignment and Sign In/Out sheets, manifests and fare sheet
• Ensures buses depart, run, and return on time; notifies supervisors of any issues or delays that occur
• Maintains a variety of records, including sign-in and out sheets, vehicle inspection reports, complaint forms, incident/accident reports, etc
• Assist Human Resources with distributing policy updates and collecting acknowledgement forms from Bus Operators
• Fold route schedules as needed, place schedules in correct locations
• Print route schedules as needed
• Monitor security cameras to ensure safety of employees, customers, vendors, visitors, etc
• Respond to requests for gate access; only allowed authorized individuals through the security gate
• Other Job Duties as assigned.

Supervisory Responsibilities
This position does not have any supervisory responsibilities.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

Interpersonal

• Customer Service
  • Manages difficult or emotional customer situations
  • Responds promptly to customer needs
  • Meets commitments
• Interpersonal Skills
  • Focuses on solving conflict, not blaming
  • Maintains confidentiality
  • Listens to others without interrupting
  • Keeps emotions under control
  • Remains open to others ideas and tries new things
• Oral Communication
  • Speaks clearly and persuasively in positive or negative situations
  • Listens and gets clarification
  • Responds well to questions
  • Participates in meetings
• Written Communication
  • Writes clearly and informatively
  • Edits work for spelling and grammar
  • Able to read and interpret written information
• Teamwork
  • Exhibits objectivity and openness to others views
  • Gives and welcomes feedback
  • Contributes to building a positive team spirit
  • Puts success of team above own interest

Organization

• Diversity
  • Demonstrates knowledge of EEO Policy
  • Shows respect and sensitivity for cultural differences
  • Promotes a harassment-free environment
• Ethics
  • Treats people with respect
  • Keeps commitments
  • Inspires the trust of others
  • Works with integrity and ethically
  • Upholds organizational values
• Organizational Support
  • Follows policies and procedures
  • Completes administrative tasks correctly and on time.
  • Supports organizations goals and values
  • Supports affirmative action and respects diversity

Self-Management

• Judgement
  • Exhibits sound and accurate judgement
  • Makes timely decisions
• Professionalism
  • Approaches others in a tactful manner
  • Reacts well under pressure
  • Treats others with respect and consideration regardless of their status or position
  • Accepts responsibility for own actions
  • Follows through on commitments
• Quality
  • Demonstrates accuracy and thoroughness
  • Applies feedback to improve performance
  • Monitors own work to ensure quality
• Quantity
  • Completes work in timely manner
  • Works quickly
• Safety and Security
  • Observes safety and security procedures
  • Determines appropriate action beyond guidelines
  • Reports potentially unsafe conditions
  • Uses equipment and materials properly
• Adaptability
  • Adapts to changes in the work environment
  • Able to deal with frequent change, delays or unexpected events
• Attendance/Punctuality
  • Is consistently at work and on time
  • Arrives at meetings and appointments on time
• Dependability
  • Follows instructions, responds to management direction
  • Takes responsibility for own actions
  • Keeps commitments
• Initiative
  • Volunteers readily
  • Looks for and takes advantage of opportunities
  • Asks for and offers help when needed

Availability

Full time hours 4:30am-1pm, must be available weekends

Full time hours 12:30pm-9pm, must be available weekends