Dispatcher
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Summary
Coordinates service calls for a heating, cooling, plumbing, and electrical company, scheduling appointments and prioritizing technician assignments.
Overview
Looking to TRADE up from a job to a career? West Allis is looking for an experienced Dispatcher.
Why join THIS team?
- Medical, Prescription, Dental, Vision
- Disability & Term Life Insurance
- Matching 401k benefits
- On-going training & development, & growth opportunities
- Paid Holidays
- Paid Time Off (PTO)
What you will do:
- Convert incoming customer calls into booked service appointments.
- Knowledgeably prioritize calls according to importance and urgency
- Respond to customer requests, resolving issues and promoting the brand.
- Schedule appointments with clients using the right tech/right call guidelines
- Data entry into the computer system to track calls and client information as necessary
- Receive emergency and non-emergency calls and record significant information as necessary
- Knowledgeably prioritize calls according to importance and urgency
- Monitor field technicians in order to effectively prioritize their schedules and use of time
What you bring:
- Previous customer service experience
- Strong attention to details
Schedule
- Tuesday-Saturday
- Tues-Fri, 9am-6pm
- Saturdays, 7am-4pm
Who WE Are:
We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!
If this sounds like something you would like to join for a long-term career move, apply today!