Dispatcher

· Build, maintain, and communicate daily delivery and pickup schedules based on confirmed orders, event timelines, staffing, vehicle capacity, and operational priorities.

· Coordinate routes, stop sequences, driver assignments, vehicle assignments, and load timing in partnership with operations leadership.

· Confirm that dispatch teams have the correct order details, delivery addresses, site contacts, access instructions, timing requirements, and pickup information.

· Coordinate with Warehouse and Inventory to confirm orders are staged, complete, and ready before vehicles are released.

· Communicate schedule changes, delays, access issues, shortages, and other exceptions promptly to drivers, customers or site contacts, and internal teams as appropriate.

· Monitor active routes and job progress; adjust plans when weather, traffic, site readiness, event changes, or equipment issues affect execution.

· Maintain accurate dispatch records, including route sheets, delivery and pickup confirmations, time updates, exceptions, and completion status.

· Coordinate return timing and communicate expected incoming equipment to Warehouse so unloading and processing can be planned.

· Work with Rental Operations and Tent Operations to align logistics for complex orders, multi-stop routes, tent projects, and overlapping event schedules.

· Escalate service risks, unsafe conditions, vehicle issues, missed time windows, and resource conflicts to the appropriate leader.

· Support efficient use of vehicles, driver hours, and labor while prioritizing safety, service commitments, and accurate execution.

· Use dispatch software, calendars, phones, messaging, and other company systems to keep information current and accessible.

· Experience in dispatch, logistics, transportation, delivery coordination, or a related operations role; rental or event logistics experience preferred.

· Strong organization, time management, communication, and real-time problem-solving skills.

· Ability to prioritize multiple moving schedules and remain calm when plans change.

· Comfortable using scheduling tools, spreadsheets, maps, dispatch systems, and common office technology.

· Professional, clear communication with drivers, warehouse teams, customers, and internal partners.

· Availability to support operational schedules that may include early starts, evenings, weekends, or peak event periods as business needs require.

· Deliveries and pickups are scheduled accurately and communicated clearly.

· Dispatch plans support on-time performance and efficient use of vehicles and labor.

· Schedule changes and service issues are communicated quickly to affected teams.

· Dispatch records and order status are accurate and up to date.

· Safety, customer commitments, and teamwork remain priorities during high-volume periods.