Dispute Management Specialist
Summary
Handles card payment disputes for merchants by analyzing claims, gathering documentation, and submitting responses to card schemes like Visa and MasterCard.
Day-to-day responsibilities
- Analyzing incoming disputes from the issuing banks and taking the right decisions in accordance with the rules & regulations of different card schemes (MasterCard, Visa, Diners, Union Pay, JCB)
- Informing our merchants of their disputes, requesting appropriate documentation to refute the bank's claim
- Editing, preparing, and submitting documentation to the issuing banks in a timely and accurate manner
- Advising our customers in case of questions and ensuring that they understand the dispute process to avoid complaints
Who are we looking for
We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:
- Good (B2+) written and verbal business communication skills in Polish, English and German
- A technical approach with excellent attention to detail
- Strong customer focus
- Great interpersonal and communication skills
- Problem-solving mindset, analytical and troubleshooting skills
- Knowledge of Microsoft products (Windows, Outlook, basic Excel) and an affinity for handling applications
- Experience in Chargeback/credit card disputes will be a strong asset, otherwise experience in general customer service including complaint handling
Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
- Private medical & life insurance
- MyBenefit Platform
- Holiday allowance
- Public transportation allowance
- Meal allowance
- Annual bonus