Disputes Analyst

You'll help customers navigate card transaction disputes while protecting Slash from fraud and financial risk. You'll investigate claims, determine eligibility under card-network rules, and facilitate the intake, routing, and communication of disputes between customers, Slash, banking partners, and Visa. You'll review fraud and non-fraud card transaction disputes for accuracy, timeliness, and eligibility, and manage eligible disputes from intake through resolution and closure. You'll use AI and automation tools to research cases, organize evidence, draft communications, and improve efficiency, all while maintaining accurate case records and identifying recurring dispute patterns.

Responsibilities

• Review fraud and non-fraud card transaction disputes for accuracy, timeliness, and eligibility
• Investigate transaction activity, customer statements, merchant information, and supporting evidence
• Manage eligible disputes from intake and submission through monitoring, resolution, and closure
• Collect required documentation and communicate clearly with customers and internal teams without guaranteeing dispute outcomes
• Identify account takeover, first-party misuse, authorized-user activity, and other cases requiring escalation
• Maintain accurate case records, financial adjustments, audit trails, and dispute outcomes
• Use AI and automation tools responsibly to research cases, organize evidence, draft communications, and improve operational efficiency
• Identify recurring dispute patterns and help develop processes that support high-volume operations

Requirements

• High agency and a strong sense of ownership
• Strong attention to detail and analytical skills, with the ability to make thoughtful, risk-based decisions
• Clear written and verbal communication skills
• Comfortable working in a fast-paced, evolving startup environment
• Comfort using AI tools to improve the speed and quality of operational work
• Strong ownership and the ability to collaborate across Customer Operations, Fraud, Compliance, and Product
• Experience with Visa Resolve Online (VROL), Visa dispute rules, or commercial card disputes is a plus
• Experience in card disputes, chargebacks, fraud investigations, payments, or banking operations

Benefits

• Comprehensive health + benefits plan
• Unlimited PTO