Distribution Operations Manager
Envision Employment Solutions is currently looking for a Distribution Operations Manager for one of our partners, a leading Digital Bank!
THE ROLE
You run the network that puts the bank within physical reach. Every Point deployed, every vendor keeping it running, every incident that takes one offline comes through the operation you lead, and how well you manage it decides whether the network is there when customers need it. In a bank built digital first, the Points are where it still shows up in person, and you're the one who keeps that promise.
WHAT YOU’LL DO
- Manage and hold Point vendors accountable to contracted SLAs
- Oversee Point deployment, installation, and decommissioning strategy across locations
- Own Point network performance reporting and flag issues to the Banking Operations Director
- Manage Point related incident escalations and ensure timely resolution
- Ensure Points operate in compliance with regulatory and internal standards
- Maintain oversight of documentation on Point locations, contracts, and vendor performance
- Coordinate with Technology, Infrastructure, Compliance & Risk teams on network issues
- Manage and develop the L1 Operations Analyst
WHAT WE’RE LOOKING FOR
- 4 to 7 years in vendor management, field operations, or kiosk/ATM/self-service network management
- Experience managing third-party service providers and holding vendors to SLAs
- Strong operational coordination skills across multiple locations or sites
- Familiarity with kiosk, ATM, or self-service terminal operations preferred
- Experience in financial services or regulated environments preferred
YOU’LL THRIVE HERE IF YOU
- You'd rather fix a vendor's recurring failure than log another ticket about it
- You treat network uptime as a promise to the customer, not a KPI on a dashboard
- You can coordinate across locations and teams without losing sight of the details
- You want to build the network that makes a digital bank feel physically real
As published by workable
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
- How did you hear about us? choose one
- If you were referred to this role by a recruiter, please provide their name. written answer
- Are you currently based in Egypt? If not, are you willing to relocate to Egypt for this role? choose one
- This is a full time, on site role. Are you comfortable and available to work on site? yes / no
- How would you rate your English proficiency (written and spoken)? written answer
- Do you have 4 to 7 years of experience in vendor management, field operations, or kiosk/ATM/self-service network management? yes / no
- Do you have experience managing third-party service providers and holding them accountable to contracted SLAs? yes / no
- Do you have experience coordinating operations across multiple locations or sites? yes / no
- Have you worked in financial services or another regulated environment? yes / no
- Describe your experience managing a network of physical devices or sites (e.g., kiosks, ATMs, or self-service terminals) across multiple locations. What was the scale? written answer
- Walk us through how you hold a vendor accountable to SLAs. What do you do when a vendor consistently underperforms? written answer
- Tell us about your experience overseeing deployment, installation, or decommissioning of equipment across sites. What did that process look like? written answer
- Describe a time you managed an incident that took a device or site offline. How did you escalate it and drive it to resolution? written answer
- Tell us about your experience maintaining documentation on locations, contracts, and vendor performance. How did you keep it accurate and audit ready? written answer
- Describe your experience coordinating with Technology, Infrastructure, or Compliance teams to resolve a network issue. written answer
- Tell us about your experience managing or developing a direct report or junior analyst. written answer
- What is your current monthly net salary? written answer
- What are your expected monthly net salary requirements? written answer
- When can you start? (Notice Period) written answer