Distribution Quality Supervisor

Role summary

Owns the building’s quality program for client work: process audits, inspection, non-conformance tracking and corrective action. Builds on the Expeditors expectation that all work is assigned and checked for accuracy and conformance, and gives the program a dedicated owner for audit readiness.

Key responsibilities

• Audit receiving, storage, picking, packing and shipping processes against SOPs.
• Track quality metrics and errors; publish results to operations leadership.
• Lead root-cause analysis and corrective and preventive actions for errors and complaints.
• Oversee the inspection and Non-Conformance (OS&D) process with Inspectors and OS&D Agents.
• Maintain controlled SOPs, work instructions and training records.
• Prepare quality data for QMRs and for customer and internal audits.
• Supervise quality staff and coach operators on quality standards.

Program specifics

• Serial-number accuracy for Revenue Fulfillment and RMA shipments.
• RMA Operations: inspection, non-conformance and disposition quality for returned units.
• ESD-safe handling and packaging standards for high-value hardware.
• Audit readiness across all client buildings.

Qualifications

• College degree preferred; quality certification a plus (for example, internal auditor or Six Sigma).
• Quality experience in distribution or manufacturing, including supervision [Confirm years].
• Root-cause and corrective-action methods; strong Excel and reporting.
• Able to coach and influence across EI and agency teams.

Physical / work environment

Warehouse and office environment in a secured, high-value facility. Able to stand and walk for extended periods, lift up to 50 lb, and work safely around forklifts and powered equipment. ESD-safe handling and required PPE apply on the floor.

Special requirements

Background check required (high-value facility with access control and CCTV). Bilingual a plus. Flexibility for peak periods, overtime and occasional weekend work.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus