Distribution Warehouse - 倉儲客服人員

• Maintenance of system for orders and inventory management
• Arrangement for all inbound and outbound shipments

(Including: Confirm orders with customer, deliver the requests to vendor, collect all the required docs, coordinate for declaration, book for trucks…etc)

• Communicate and coordinate both with customers and operation sites. (When customers have special instruction on shipment handling)
• Seek for the improvement and optimization of process and service
• SOP editing and updating
• Irregularities handling and reporting
• Conduct cycle count and inventory management
• Provide the billing statement to customer with necessary warehousing reports
• Complete assignments from team leaders timely and accurately
• 倉儲系統操作
• 貨物之進、出倉安排 (包含: 與客戶確認訂單、與廠商溝通作業需要、彙整進出口文件，聯繫報關、運輸安排…等)
• 與客戶和作業現場之溝通協調 (當客戶有特殊需求或是問題需協助)
• 進出貨之流程改善與優化的推進
• SOP撰寫、執行與維護
• 進出貨之異常狀況處理
• 庫存管理與盤點執行
• 帳單開立與報表文件製作
• 主管交辦事項