District Manager
High’s of Baltimore is seeking an experienced, hands-on District Manager “DM” to lead multiple convenience retail locations throughout Maryland & Delaware. This is an opportunity for a proven results-driven leader with extensive regional operations oversight experience and a strong track record of developing high-performing teams, driving operational excellence, improving profitability, and creating a culture of accountability and customer-focused execution.
If you are energized by developing people, improving operational performance, managing profitability, and creating a culture built on accountability and service excellence, we want to hear from you.
Our mission is to deliver fast, fresh, and friendly service through operational excellence, strong teams, and customer-first experience in every store.
The ideal candidate has a strong background in convenience stores, retail, restaurant, or fast-food multi-unit operations and understands how to balance leadership with operational discipline.
What You’ll Be Responsible For:
Operational Leadership
- Lead multiple retail convenience store locations within an assigned district
- Ensure excellence in customer service, food quality, merchandising, cleanliness, and food safety
- Drive operational consistency and execution across all stores
- Monitor store conditions, standards, and overall performance
- Analyze trends, identify opportunities, and implement action plans to improve results
- Ensure adherence to company policies, safety standards, and operational procedures
Team Development & Leadership
- Train and mentor Store Managers and store teams
- Build a culture of accountability, engagement, teamwork, and continuous improvement
- Lead by example through visible, hands-on leadership
- Address employee relations issues professionally in partnership with Human Resources
- Motivate and develop future leaders within the organization
Financial & Business Management
- Manage sales, profitability, payroll, and operating expenses
- Review and influence district P&L performance
- Oversee inventory controls, loss prevention, and shrink reduction initiatives
- Execute merchandising and marketing programs effectively
- Monitor market competition, including fuel and inside sales trends
Customer Experience
- Ensure every store delivers a clean, safe, welcoming environment
- Respond to customer concerns and escalations professionally
- Foster a customer-first culture throughout the district
- Maintain strong relationships with vendors, customers, and internal teams