District Manager

We are a leading Franchisee of GoTo Foods – the Franchisor for Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. We have locations across the United States and are looking to add to our amazing team! (We are projecting growth in the next couple of years.

Position Summary:

The District Manager oversees the general managers of several restaurants in a specific region, making sure they meet sales goals and follow operational standards and laws. They aim to improve sales, manage costs, and maintain high-quality service and safety. The District Manager provides the vision and helps provide the strategic plan to deliver expected results.

The District Manager leads general managers across multiple restaurants in a designated region, ensuring they achieve sales targets and adhere to operational standards and regulations. This role focuses on enhancing sales performance, managing costs and expenses, maintaining and improving revenue goals in addition to maintaining service standards and safety protocols, and adherence to state, federal, and local employment laws as applicable. The Director of Operations also plays a pivotal leadership role, guiding the region towards its strategic objectives and ensuring successful outcomes, leading with vision and modeling company values.

Essential Duties and Responsibilities:

• Leads, coaches, develops, trains, manages, and mentors General Managers in all aspects of the position, ensuring they meet performance standards (Target Budgets, Survey Scores, etc.) and adhere to operational goals and company standards. Accountability for the management team is a key focus.
• Visits restaurants, both announced and unannounced, to evaluate and ensure operational compliance. This includes assessing facilities, staff appearance, food quality and safety, inventory management, staff training, safety protocols for employees and guests, labor scheduling, and employee relations.
• Monitors and improves workflow, ensuring high productivity and quality standards.
• Analyzes monthly sales, profit, and budgetary reports, offering timely feedback and direction to the General Managers. Collaborate with General Managers to develop plans for cost reduction, increased sales, and maximizing profits compared to the previous year, aligning with budget standards.
• Exercises discretion and good decision making when addressing the changing demands of the business.
• Address employee relations issues that couldn't be resolved at lower levels, investigate and resolve security and cash violations, and represent the company at state and federal agencies when necessary. Partners with HR leadership to maintain a consistent delivery of performance and policy expectations through the region.
• Oversees the development and succession planning for management. Prepare high-potential General Managers for advancement through one-on-one training, role modeling, developmental assignments, and guided self-study. Assists in the development of General Managers through coaching, training, and our development platforms.
• Promotes communication within the geographic area, sharing company news, events, and best practices. Maintains open channels for employee suggestions, conducts regular meetings, and interacts professionally as a collaborative team leader. Initiates cost-effective suggestions for operational improvement and provides data to contribute to the development of chain-wide policies.

Supervisory Responsibilities:

• Typically manages 5 or more direct restaurants.
• Full authority to hire, develop, appraise, motivate, promote, reward, discipline, transfer, and approve time and attendance of General Managers and below in accordance with company policies, and in compliance with federal, state and local legislation.

Additional Duties:

• Ensures full implementation of new products, programs, and applicable training.
• Oversees new unit openings and restaurant remodeling in geographic areas.
• Participates in the preparation of the annual operating budget.