District Manager

SUMMARY:

Reporting to the Chief Operating Officer, the primary duty of the District Manager is the management of a district of retail stores and sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following, other duties may be assigned:

• Promotes the general goals and objectives of the Heart of Texas Goodwill Industries.
• Directs a Retail Operations department that can operate within an established budget.
• Establishes annual budget for stores supervised.
• Holds Store Mangers accountable to the annual budget including sales, payroll, expenses, and bottom line.
• Analyzes sales and production data for growth opportunities and improvements; recommends these opportunities/improvements to the COO.
• Hires, trains, evaluates, promotes, and terminates all employees supervised.
• Lead and manage other operational units as assigned such as New Goods, eCommerce, etc.
• Assures that proper payroll procedures are followed for all employees supervised and hold managerial staff accountable for ensuring proper payroll records are kept, reviewed, and approved.
• Ensures compliance in all production standards to include kaizen maintenance, production goals, merchandise rotation, sizing of apparel, full and shoppable wares shelves, etc.
• Assists in managing Attended Donation Centers (ADCs) located within an assigned area.
• Establishes and monitors inventory controls.
• Provides leadership, guidance, and professional development to staff and co-workers.
• Models the expected behavior of staff and co-workers.
• Directs, supervises, and coordinates staff activities to assure retail goals and objectives are being met
• Ensures departmental equity and compliance with all company policies and procedures
• Maintains strictest confidentiality in all aspects of work.

SUPERVISORY RESPONSIBILITIES:

Manages subordinate supervisors who supervise employees in the retail operations department. Is responsible for the overall direction, coordination, and evaluation of the retail operations department.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; terminating employment; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

LEADERSHIP COMPETENCIES:

Leadership Competency	Team, Departmental, Corporate Leader
OUR TEAM
Emotional Maturity and Respect	Manages personal emotions to gain staff confidence by impartially resolving issues. Consistently treats others with professionalism, honor, and dignity.
Integrity	Manages ethically. Develops and implements processes that are consistently executed with fairness and equity.
Capacity for Change and Innovation	Serves as principal liaison to manage change.
Interpersonal Skills	Is approachable and open; identifies and facilitates staff engagement opportunities. Engages in conflict appropriately; tailors communication to the appropriate audience.
Commitment to Development and Empowerment of Self and Others	Encourages staff to utilize tools to support their development. Facilitates the use of tools and resources for staff development; helps staff reach their full potential.
OUR COMMUNITY
Commitment to Goodwill’s Mission, Vision, and Values	Manages operations in accordance with Goodwill’s Mission, Vision, and Values. Reinforces Goodwill’s Mission, Vision, and Values with staff and the community.
Commitment to Diversity, Equity, and Inclusion	Champions inclusion activities, strategies, and initiatives. Executes inclusion strategies.
Community and Service	Effectively communicates the benefits and impact of Goodwill’s services to stakeholders.
OUR GROWTH
Commitment to Excellence and Customer Service	Encourages staff accountability for meeting goals and producing high-quality results.
Business Acumen	Accurately interprets data, policies, and procedures for sound decision-making. Incorporates critical thinking skills into decision-making framework. Directs and ensures compliance with all Goodwill policies/procedures.
Stewardship and Accountability	Effectively works within financial and budgetary guidelines and report all financial irregularities immediately to management.