District Manager – Multi-Unit Retail & Hospitality Operations | Phoenix-Based

Phoenix-Based • Supporting Three Arizona Shops and Two Dallas–Fort Worth Shops

Full-Time | Target Annual Salary: $88,400-$101,000 + Quarterly Bonus Potential

Salt & Straw is seeking an experienced District Manager to lead a growing, multi-state district spanning the Phoenix area and Dallas–Fort Worth. This role is based in the Phoenix metropolitan area and currently supports three Arizona shops and two DFW shops, with additional growth anticipated in Arizona.

This multi-unit leadership role is responsible for developing General Managers, driving operational excellence, building high-performing teams, and delivering exceptional guest experiences while achieving strong business results across two distinct markets.

At Salt & Straw, we don’t just serve ice cream—we create moments of wonder rooted in creativity, connection, and genuine hospitality. Our shops are powered by thoughtful leaders who know how to care deeply for people while delivering an exceptional guest experience. We’re looking for a District Manager who is excited to strengthen our existing teams while helping shape what comes next for this growing district.

As District Manager, you’ll coach and develop General Managers, create consistency and connection across markets, support continued growth, and build a culture where both team members and guests thrive.

This is a role for someone who loves hospitality, thrives in fast-paced retail operations, and is energized by the opportunity to lead across geographies while building the foundation for future growth.

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What Our District Managers Do

District Managers at Salt & Straw are operational leaders, people developers, and culture builders who bring our values to life across multiple shop locations. You’ll:

• Lead, coach, and support managers across the district, helping them grow as leaders and operators
• Build strong, engaged teams rooted in trust, accountability, and human kindness
• Oversee daily multi-unit operations across shop locations in Arizona and Texas, ensuring excellence in hospitality, cleanliness, food safety, and execution
• Build consistency and connection across a geographically dispersed, multi-state district
• Drive district performance through sales growth, labor management, profitability, and operational excellence
• Use data and business insights to improve financial performance, guest experience, and team engagement
• Partner cross-functionally with People Operations, Marketing, Finance, and Operations teams to support shop success
• Navigate challenges with thoughtfulness and adaptability while celebrating wins along the way
• Support hiring, leadership development, retention, and succession planning across the district
• Support new-shop growth and evolving operational needs as Salt & Straw continues to expand
• Strengthen our community presence and help Salt & Straw show up generously within local neighborhoods
• Travel regularly among Arizona shop locations and to Dallas-Fort Worth to stay closely connected to teams and operations
• Taste ice cream to better understand and share our rotating flavors and products (yes, really)

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What You’ll Get

We offer competitive compensation, thoughtful benefits, and a people-first culture designed to support you both personally and professionally.

💰 Competitive salary + quarterly bonus potential

💵 Everyday Pay: Access earnings before payday

🧠 Free 24/7 mental health support (for you & your family)

🏥 Medical, dental & vision insurance starting your first month

🛌 Flexible Time Off + 12 paid holidays annually

🌱 Educational assistance: Up to $1,800/year

🐾 Pet insurance

🧁 30% team member discount + early access to new flavors

📚 401(k) + company match

🍼 Paid parental leave

🧘 Additional coverage options: Life, disability, FSA/HSA benefits

📈 Annual merit increases and leadership development opportunities