District Operations Manager

American Woodmark is now part of MasterBrand, the largest residential cabinet manufacturer in North America. Together, we offer a comprehensive portfolio of trusted cabinetry brands and products to homeowners, builders, dealers, and retailers.

At MasterBrand, our purpose is Building Great Experiences Together. For more than 70 years, our products have helped shape the spaces where people live, gather, and make lasting memories.

Position Purpose

This position is responsible for managing operations and customer service-related activities of the builder centers in a given region. This includes recruiting, developing and measuring the performance of all operations and customer service employees.

Essential Functions

• Manage multiple branch operations including the field service work of all field employees including contract workers in meeting and/or exceeding job completion, just-in-time deliveries and installations, and service policy goals
• Manage the customer service function within those builder center locations, including order processing and delivery scheduling
• Work with the builder center team in the review of operations processes to ensure efficient invoicing and collections
• Build and maintain effective business relationships with key vendors including outside vendor products such as counter tops, marble tops, customer items, and delivery partners (i.e., 3rd party carriers)
• Ensure that all operations remain in compliance with OSHA, state, and local regulatory agencies, and maintain safety programs that ensure the necessary safety training occurs and is in compliance with appropriate state and federal regulations
• Monitor and ensure compliance with company financial policies concerning general liability and workers’ compensation insurance
• Accountable for facilities management including leases, repairs and maintenance
• Accountable for equipment management including all hardware, fax machines, copiers and computers
• Analyze reports and monitor department profitability
• Provide quality control feedback to manufacturing
• Supervisory Responsibilities: * This position is responsible for the management and supervision of field operations managers and leads field supervisors.
• Performs other duties as assigned
• Complies with all policies and standards

Ideal Candidate Profile

Work Experience

• 4-6 years Minimum of 4 years of supervisory experience in recruiting, developing and retaining an effective operations team - Required
• 1-3 years Minimum of 3 to 5 years of field experience i.e., service, installation, managing subcontractors - Required

Knowledge, Skills and Abilities

• Experienced in developing, implementing, and managing systems and processes with a focus on quality.
• Ability to build effective business relationships and work effectively with all levels of employees within AWC and its customer’s organization and the public.
• Ability to lead by example with a positive, caring attitude toward customers.
• Familiar with TQM and CIP theories and practices.
• Recruit, develop and retain an effective team using effective team management philosophy.
• Advanced computer skills, including Microsoft products, specifically Excel, Access and Word.
• Excellent reasoning ability and decision-making skills.
• Excellent communication and organization skills.
• Language Skills: Ability to read, analyze, and interpret common business documents including financial reports, and legal documents. Ability to listen and communicate effectively with customers/clients in an effort to respond to common inquiries or complaints from customers/clients, regulatory agencies, or members of the business community and public.
• Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret graphs and diagrams.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Education

• Bachelors Degree in operations management, logistics, general business or distribution management or related field, master’s in business administration preferred - Required

Licenses and Certifications

Benefits Package Includes

• Competitive Compensation
• Health Care Benefits
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• 401(k) Retirement Savings Plan & Profit Sharing
• Tuition Assistance
• Pet Insurance
• Additional Voluntary benefits Available

AN EQUAL OPPORTUNITY EMPLOYER

We do not discriminate on the basis of race, color, national origin, ancestry, age, religion, military and veteran status, sex, gender, gender identity, gender expression, sexual orientation, genetic information, marital status, medical condition, pregnancy, or any other legally-protected characteristic; and it will comply with all applicable state discrimination laws. No person will be denied employment solely because of a disability, provided that the person can perform the essential functions of the position for which the person has applied, either with or without reasonable accommodations.

Reasonable Accommodations

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at careers@woodmark.com