Division Director - HOA Community Management - Team/Client Director
Division Director
Would you want to work in a stable, recession-proof industry? Are you interested in making a difference in a growing company? Are you a problem solver? Are you organized? Are you experienced in management and developing a larger team? Does working in a very fast-paced environment energize you? Do you work well under pressure?
The Division Director has a large scope of work to strategically create a direct impact on our fast-growing company and requires strong work ethic, proven problem-solving skills, strategic planning skills, ability to think quickly and recognize problems while quickly creating solutions, and the ability to support and develop employees. We are looking for visible leadership, and someone with a successful record of accomplishment in building relationships with clients.
We appreciate the people we work with and want to provide our people with the resources and flexibility they need to succeed.
Prior experience in the HOA industry is preferred
Spectrum Association Management can offer you:
Support structure for your learning and success including mentors, subject specific experts, training department, and executives
A dedicated team environment
A friendly and welcoming culture, with team and office activities
The Division Director oversees our business operations and sales in our San Antonio, Corpus Christi and Midland/Odessa Markets. The position will have approximately 45 work-family members which includes 3 Client Relations Managers. As a team, you will manage and support the deadline-driven needs of local property associations and maintain our high standards for a fantastic work culture for our team.
SPECIFIC RESPONSIBILITIES
This role is in command of the division and will report to the Vice President of Client Relations for Spectrum Association Management. Highly autonomous and proactive working performance is expected.
Descriptive words for this role are customer operations, technical sales, people management, mentoring, leadership, positive attitude, and passion
Approximately 40% of the time will be invested in relationship building and client relations with customers and support the sales and growth of the division.
Approximately 40% of the time will be invested in staff and team development. This role is an important culture developer and positive attitude, and mentor skills are required.
Approximately 20% of the time will be on projects, change management implementation, learning and development and company activities
Develop and maintain strong relationships with a large portfolio of customers
Ensure optimized and consistent operations of a complex service product
Team development, including monthly one-on-one employee meetings, development plans, and accountability conversations
Uphold the company-wide commitment to provide amazing same-day customer service
Other duties as assigned by the executive team
Required Education and Experience
Degree from an accredited university
Prior HOA experience is preferred
Employment experience for 15 years minimum which includes at least 8 years of developing staff.
Prior experience managing team(s) with over twenty-five salaried professional employees.
Detailed hands-on experience with operations, service delivery, financials, HR, relationship building, growth, team motivation and engagement
Minor travel is expected occasionally, and evening meetings with clients will occur.
Knowledge, Skills, and Abilities
Strong problem-solving skills, including confidence in decision-making and the ability to effectively explain decisions to clients
Dedicated team leader and developer abilities, including the motivation of a team
Strong analytical and organizational skills
Strong customer service skills
Self-motivation and the ability to set and work at a fast pace
Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is incredibly important in how you measure your success. If someone asks for help you always volunteer just like they would do for you. We are all students and teachers on our teams.
Spectrum Association Management Highlighted Benefits:
Recognized as Best Places to Work consecutively since 2007!
Fastest Growing Company - Fast Track 50 in 2020.
Privately owned with over 20 years in business.
Work / Life balance.
5 weeks of PTO to allow for rest, travel, family, and your hobbies.
Eleven Paid Holidays annually
40 paid hours per year for community service activities.
Internal Learning and Development Management System.
The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
Salary $100,000 + DOE annually, along with a discretionary annual bonus.
Office Location:
17319 San Pedro Avenue #318
San Antonio, Texas 78232
Spectrum Association Management is a homeowner’s association management company that has been in business for over 20 years. Headquartered in San Antonio, we have offices across Texas and Arizona, with ambition to expand to more states in the coming years.
Joining our team is a fantastic opportunity to take your career and talent to the next level while working for a company committed to helping others within the local community. We are dedicated to being different from other companies and show this in our employee focus, unique culture, and commitment to creating good for our customers and each other.
Spectrum Association Management is an Equal Opportunity Employer.
As published by recruitee
Full name, Email, CV, Cover letter, Phone
- Address including City, State, and Zip written answer
- How did you hear about this role? written answer
- WHY are you interested in our industry and what is your knowledge of our company? written answer
- Please describe your past experience working with HOA's? If not, then what is your knowledge of them? written answer
- Please describe your leadership experience, including years managing others and how many employees reported directly to you. written answer
- Please describe your experience working with external clients and cultivating long term relationships. written answer
- Please describe your experience creating budgets and reviewing financials. written answer
- This role is based out of our office in San Antonio, Texas and oversees two other offices in the area. Is this commute acceptable to you? written answer
- Do you have a 4-year degree from an accredited school? What is your degree? written answer
- Please DESCRIBE YOUR EXPERIENCE FACILITATING STAFF/BOARD MEETINGS. This role will require you to attend some evening board meetings to support your team or evening sales meetings. At times it may be last minute. Our HOA Boards are volunteers and most work during the day, so they are scheduled in the evenings. Will this work for your schedule? written answer
- Because this role requires you to drive for Spectrum at times, we ask that you have valid auto insurance coverage that meets minimum requirements. Employees are to obtain insurance to cover the operation of their private vehicles while on company business. The policy is to follow applicable state law and to have policy limits of at least $50,000.00 for each accident and $50,000.00 per person for bodily injury and $100,000 for property damage liability. Proof of your auto policy limits will be required at the time of hire. Is this acceptable to you? written answer
- What is your current annual salary? written answer
- The Annual salary is $100,000 or more, depending on your experience. Is this acceptable to you? If not, what range are you targeting? written answer
- Do you consent to receive text (SMS) messages from Spectrum Association Management related to your interest in the role you applied for? We will only send you text messages to the number provided on your application with your consent. Once you opt in, Message frequency varies, and data rates may apply. Reply HELP for help and STOP to cancel in future text messages. choose any