Division Director Office Communication
Description
COMPANY OVERVIEW:
Facility Contract Services (FCS) is a Florida-based contract services company that employs and manages personnel for municipal clients. Our staffing services include administrative support, clerical, accounting, payroll, billing, accounts payable/receivable, purchasing, human resources, supervisory roles, utility services, water and wastewater plant operations, property and general services management, building and landscape maintenance, parks and recreation, and senior and community services. FCS specializes in municipal privatization through a task-based approach aimed at improving productivity and efficiency.
JOB SUMMARY:
The Division Director of Communications is a senior-level position responsible for managing all aspects of the City of Pembroke Pines’ communications efforts, both internal and external to promote, enhance and protect the City’s brand reputation, and ensure accurate, timely and effective information to residents and other City stakeholders. Responsibilities include, but are not limited to, developing and implementing communication strategies and policies, overseeing communications staff, serving as one of the city’s spokespersons, managing public relations/marketing/brand consistency, crisis communications, media outreach; and collaborating with other departments to achieve communications objectives.
RESPONSIBILITIES AND DUTIES:
- Serve as the primary communications advisor to City leadership, and department directors
- Serves as one of City’s Public Information Officers (PIOs).
- Develop communications policies, ensure quality control, and enforce branding standards.
- Lead media outreach, handle inquiries, coordinate interviews, and monitor press coverage.
- Develop and execute crisis communications plans for emergency and sensitive situations in collaboration with the Emergency Management Director.
- Promote City programs, services, special events, and community initiatives across departments.
- Produce City Connect: Bimonthly, 24+ page digital publication (English and Spanish) in coordination with graphic designers and translators.
- Produce Newsflash: Monthly digital newsletter emailed directly to residents.
- Produce Spotlight: Twice-monthly digital summary of Commission meetings featuring video links and agenda highlights.
- Manage social media platforms, city website content, editorial content calendars, and analytics.
- Oversee audio-visual operations, digital media projects, and the local Comcast TV PEG station.
- Maintain compliance with public records laws, digital accessibility standards, and regulatory policies.
- Other duties as delegated and/or assigned.