Divisional Service Director

Divisional Service Director

Benefits

• $100K - $110K annually, paid biweekly, plus:
• Company vehicle provided
• Bonus eligible
• Health benefits start on the 1st of the month after just 30 days
• Medical, dental & vision
• Flexible spending accounts (medical & dependent care)
• Free short- & long-term disability insurance
• Free life insurance (with the option to buy more)
• 401k with company match

Added benefits:

• Tuition assistance program - up to $4,000/annually
• $1,000 employee referral rewards
• 15 PTO days per year
• 1 volunteer time off day per year
• Paid holidays and 2 floating holidays
• 20% rent discount at any Berger community – eligible on your first day of employment

Location: Berger West Portfolio (Will require consistent travel between Lancaster, PA / State College, PA / Pittsburgh, PA / Cleveland, OH (Company paid vehicle will be provided).

Type: Full Time

Minimum Experience: 8 years in Multifamily at Maintenance Manager level or beyond. Multi-site experience is preferred, but not required. HVAC certificate, general plumbing, electric, roofing, masonry knowledge required.

Role & Responsibilities

As the Divisional Service Director your responsibilities will include:

• Provide leadership, coaching, and training to Regional Service Director to ensure excellence in facility services operations.
• Align maintenance performance with company benchmarks and strategic objectives across all communities within the assigned division.
• Support professional development and performance management to build a high-performing, service-oriented culture.
• Champion operational consistency and a proactive service mindset focused on safety, accountability, and resident satisfaction.
• Oversee the implementation and tracking of preventive maintenance programs for all communities in the division, including both in-house and vendor-executed services.
• Ensure proper documentation, inspection readiness, and adherence to all internal maintenance standards.
• Establish and monitor KPIs to evaluate the performance of maintenance operations, including service request completion, unit turns, and response times.
• Conduct property visits and audits to assess performance, identify areas for improvement, and provide field-based coaching.
• Provide technical support to diagnose and resolve complex maintenance issues, including HVAC, plumbing, electrical, and structural systems.
• Conduct quality inspections of completed work orders to ensure timely completion and accuracy in documentation.
• Review open and aging work orders to confirm they are appropriately managed, opened, and closed in accordance with company standards.
• Identify and implement cost-saving strategies related to maintenance operations, materials, and services.
• Source, evaluate, and negotiate with local and regional vendors to ensure quality service and competitive pricing.
• Monitor vendor performance, purchase orders, and invoices, and enforce contractual standards and timelines.
• Promote use of standardized materials and equipment across the portfolio to optimize efficiency and reduce expenses.
• Write scopes of work and negotiate recurring and division-wide maintenance service contracts.
• Collaborate with Project Managers and Infrastructure teams to identify capital improvement needs, assist with bid scoping, and ensure timely execution of work.
• Provide insight into long-term maintenance and infrastructure needs that inform annual and multi-year capital budgets.
• Support property transitions and acquisitions by conducting thorough maintenance assessments and recommending operational plans.
• Collaborate with the Operations Team to develop both short-term and long-term operational budgets, ensuring alignment with strategic goals and financial targets.
• Collaborate with Regional Managers to schedule property inspections and address lender requirements, as well as resolve municipal findings, city or township violations, and other regulatory issues.
• Ensure compliance with all federal, state, and local codes, inspections, and regulatory requirements across assigned communities.
• Lead efforts to maintain documentation and address corrective actions from code enforcement or third-party inspections.
• Serve as a key responder during emergencies such as fires, floods, or major system failures; assist with coordination of restoration and communication with internal stakeholders.
• Support safety training initiatives and lead safety culture through policy enforcement, audits, and best practice sharing.
• Ensuring in the successful execution of all company operations policies and procedures.
• Delivering the highest level of resident satisfaction through responsive, consistent, positive, and professional interactions.

About You

You might be a great fit for this role if you have:

• Proven understanding and knowledge of all aspects of maintenance including electrical systems, plumbing, HVAC, appliances, construction, and carpentry.
• Ability to lead and develop Service Teams of various levels of skill and experience.
• Strong analytical skills with proven track record of problem-solving ability and resourcefulness
• Experience in creating and directing maintenance, facilities, capital expenditures and/or construction budgets.
• Strong verbal and written communication skills
• Demonstrate excellent organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment.
• Proficient in Microsoft Excel and office suite.
• Knowledge of OSHA regulations
• Valid state-issued driver's license with safe driving record

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