DMR/RTV Operations Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• This person will have end-to-end responsibility for the DMR area.
• Ensure RTV shipments, requesting RMAs from vendors and sending return shipments are completed in a timely manner.
• Responsible to monitor status of the DMR area, such as piece quantities, dollar values, TAT (turn-around time), RMA status, etc. and report to Sr management.
• Coordinate and facilitate weekly DMR status review calls with Quanta Taiwan
• Provides work assignments to DMR warehouse personnel.
• Submits annual performance reviews for DMR personnel.
• Manages the Automated Optical Inspection machines and the AOI Technician to prevent shipment of non-repairable parts and provide information to the Quality Engineers to reduce damage.
• Manages the Onsite Validation retest fixtures provided by part OEMs to retest and confirm line failures.
• Manages the Offline repair group.
• Control of physical inventory in the RTV area.
• Manage DMR receipt functions. Ensure proper PN/SN/Part Type is processed into DMR Receipt. Maintain flow of parts into DMR receipt.
• Manage packaging material inventory levels for RTV.
• Manage rack and mechanical part repair as necessary.
• Escalation Point for RTV when dealing with vendors/QCI Buyers/Sales Group.
• Escalates to Program Manager, Quality Manager or QE as appropriate.
• Manage credit transactions associated with RTV.
• Provides data analysis reporting to support other functions and to identify trends and patterns.
• Ensure timely execution of cycle counts as well as timely resolution to issue identified during cycle counting.
• Maintain all housekeeping and safety standards.
• Instruct and train all DMR personnel in proper procedures and regulations ensuring appropriate documentation is completed.
• Train, develop and motivate front-line employees through effective communication and leading by example.

MINIMUM REQUIREMENTS

• Must have a minimum 3-5 years leading WH and or production operations and a minimum of 1-2 years of shipping, receiving and inventory control experience
• Must have ERP system experience, SAP experience a plus
• Must be proficient with Word & Excel
• BS degree in engineering, business administration or related field experience.
• Post-secondary degree preferred

OTHER SKILLS AND ABILITIES

• Ability to lead a team of diverse individuals
• Excellent verbal and written communication skills, with the ability to think quickly and respond effectively in dynamic situations.
• Knowledge of electronics is preferred.
• Computer literate in a Windows Environment; Excel, Word, Power Point, Access, Internet.
• Data Analysis
• Inventory Control
• Strong written and verbal communication skills.
• Strong interpersonal skills.
• Able to maintain confidentiality.
• Detail oriented.
• Good organizational skills.
• Ability to work as part of a team.
• Must be self-motivated with ability to use own initiative.
• Flexibility to change direction frequently with little notice.
• Able to handle multiple tasks simultaneously.
• Able to complete projects under tight deadlines.
• Able to work with or near machinery.
• Able to handle routine assignments of a repetitive nature.
• Able to perform repetitive motion with hands and arms.

PHYSICAL DEMANDS:

• · Ability to lift up to 40 pounds.
• · Able to squat to lift boxes weighing up to 50 pounds.
• · Able to stand, stoop and bend.
• · Ability to walk and stand on cement floors for long periods.
• · Able to work in warehouse environment with no central heat or air.
• · Able to operate pallet jack and/or forklift.