Document Destruction Driver/DSP

SUMMARY

The Document Destruction Route Driver/DSP is responsible for providing route services to Gone4Ever document destruction customers while providing Life Skills Development services to accompanying client(s) with developmental disabilities. The requirements include transporting supplies and materials, loading and unloading the delivery vehicle, and ensuring that all cargo is safely secured before transport.

THE BASICS

Required Knowledge, Skills, Abilities, and Work Habits

• Has and demonstrates a passion for serving people.

• Learns and understands job and applies job knowledge.

• Reads and understands each assigned client’s Support Plan and Behavior Plan (if applicable).

• Demonstrates respect of customers, clients, families, co-workers, and the Agency Mission.

• Advocates for clients and their families.

• Focuses on quality.

• Consistently follows agency rules and guidelines.

• Guards agency resources.

• Communicates effectively and positively (oral, written, body language, etc).

• Self-initiates by organizing, managing time, and prioritizing tasks.

• Maintains confidentiality of those we serve.

• Has excellent attendance.

• Operates a box truck vehicle safely.

• Demonstrates effective basic computer skills (E-Mail, Word processing, Excel, HR System, Client Records System).

Document Destruction Route

• Reports any vehicle maintenance problems immediately to supervisor

• Operates company equipment in a safe and efficient manner in an effort to minimize the risk of injury and equipment damage

• Maintains a high level of security when emptying consoles and/or containers by ensuring all documents are retrieved and the consoles/containers are securely locked.

• Services accounts using a hand-held device where applicable

• Ensures the accuracy of the type and quantity of consoles/containers.

• Manages assigned routes ensuring customers’ confidential material is collected and serviced in a timely and accurate manner.

• Handles or escalates to supervisor all customer problems and inquiries expediently and in a professional and courteous manner.

Customer Service

• Know the customers and the clients

• Get to know clients’ Choices and Preferences

• Build a strong relationship with clients’ families: Communicate with them; Answer their questions; Let families know you’re here to help

• Build a strong professional relationship with and support co-workers

• Be friendly, helpful, and help solve problems

• Actively communicate, have fun, and be creative

Person, Environment, and Activities

• Help train and oversee the client(s) in their Document Destruction role.

• Know Location of Client(s) and what they are doing at all times

• Know current health/safety issues

• Know potential problems

• Implement safety solutions

• Communicate any changes

• Ensure clients have a professional appearance

• Ensure clients provide professional services to Gone4Ever customers

• Follow clients’ meal menus and special diets, if applicable

Documentation

• Read each client’s Implementation Plan. Request Manager to provide any clarifications needed.

• Daily Notes (T-Logs): Document in Client Records Management system (Therap) daily notes including: learning opportunities, choices, community participation, special events, new information, health concerns and follow-up.

• Incident Reports: Know what is reportable; know the difference between Incident and Critical Incident; Report incidents timely, as required.

Medical Emergencies and Safety

• Immediately report any suspected abuse, neglect, or exploitation by calling 1-800-96-ABUSE.

• Ensure clients are safe at all times.

• Medical Emergencies: Call 911; Implement Emergency Training; Ensure Safety of Others; Inform Manager; Communicate with Emergency Responders; Help other affected clients

• Driving: Never use cell phone while driving; Keep up with vehicle safety checks; Help clients in and out of the vehicle as needed; Remain 100% focused on driving; Obey traffic laws.

Behavior Programs

• Build positive relationship with clients

• If 1 on 1, always stay on task

• Ensure any security system is engaged

• Be familiar with target behaviors

• Know and follow behavior plans

• Be attentive, speak calmly, be compassionate

• Follow T.A.C.T Training