Document Quality Assurance Manager
Summary
Oversees document quality assurance (DQA) and facility billing for designated operations: supervises DQA supervisors and facility billers, tracks billing holds and productivity/accuracy reporting, manages operation licensure, and acts as liaison between Operations and the central billing/RCM office. Non-exempt hourly, on-site in Rancho Cucamonga, CA.
ROLE SUMMARY
The DQA Manager oversees the DQA and Facility Billing processes in designated locations within the company. This person also acts as a liaison between Operations and the Central Billing Office, providing direction and leadership to the operation’s processes regarding DQA and Facility Billing.
This is a Non-Exempt/Hourly position.
KEY RESPONSIBILITIES
Specific Duties:
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Manage area DQA team supervisors and Facility Contract Billers to include timekeeping.
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Monitor Hold Dashboard for all operations and assist to reduce days to bill.
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Monitor DQA workflows for all operations.
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Monthly DQA Productivity/Accuracy Reporting
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Manage the licensure for each Operation to ensure no lapse in renewal.
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Update the license and contract database with expiration dates.
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Provide support and education for Operations regarding DQA and Facility Billing processes.
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Review Facility aging reports with Facility Billers
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Review, Sign, and Approve legal letters for Facility Billers.
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Assist Operations/Hold Specialists/DQA Supervisors by reviewing Service Level and GY holds.
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Assist DQA Supervisors in finding out of area DQA coverage due to staffing shortages.
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Identify and recommend solutions to Operations process improvement that affect billing.
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Performs as liaison between RCM and Operations
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Attend meetings when requested.
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Participate in company projects as requested.
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