Document Specialist
Summary
Processes and routes documents for a disability services program, ensuring proper submission, retention, and communication with customers and teams.
Job Purpose: The Document Specialist position is responsible for managing IRIS program document submission inboxes, creating work requests to provide work for other teams, reviewing documents, and effectively communicating with customers and co-workers.
Essential Job Functions: (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)
• Reviews and provides documents to proper departments for ongoing processing
• Locates and saves documents for record retention purposes
• Effectively manages escalation within the department by ensuring appropriate accountability, sense of urgency, communication, and follow through to closure
• Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers
• Other duties as assigned