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Customer Service and Sales Coordinator - Maritime Logistics

Open 24d posting dated yesterday

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Position Purpose:

  • Provide support to the Maritime Logistics Manager to drive business growth, efficiency, and overall profitability.
  • Deliver exceptional service standards to customers to maximize client satisfaction and retention.
  • Proactively identify and capitalize on sales opportunities to increase top-line revenue for the ML division.
  • Maintain high accuracy and timeliness in handling all import/export shipping documentation and operational problem-solving.
  • Continuously develop maritime logistics knowledge, skills, and industry expertise.

Interrelations:

  • Direct Report: Maritime Logistics Manager
  • Team: Maritime Logistics Team
  • Key Stakeholders: Clients, Shipping Lines, Freight Forwarders, Logistics Providers, Internal Operations, Transport Companies, Customs Brokers, and Overseas Agents.

Formal Authority:

  • Authorized to execute operational and administrative duties within the established guidelines, instructions, and policies set for the position.

Main Responsibilities:

Operational & Customer Service

  • Handle end-to-end import and export documentation and related operational reports accurately and timely
  • Process bookings, issue booking confirmations, maintain accurate records, and manage schedules effectively.
  • Actively monitor shipment progress and provide regular, timely status updates to all relevant parties.
  • Act as the primary point of contact for inquiries, ensuring prompt, professional, and high-quality service.
  • Adhere strictly to Standard Operating Procedures (SOPs), company policies, and quality standards to deliver continuous value to customers.

Commercial & Sales Support

  • Assist the Maritime Logistics Manager in tracking sales activities to drive business growth and achieve targets.
  • Coordinate with customers regarding freight inquiries, follow up on sales leads, and assist in securing new business opportunities.
  • Assist in building and maintaining positive relationships with carriers and suppliers to support space allocations and smooth booking arrangements.
  • Compile, prepare, and submit sales reports, marketing data, and operational concerns to managers

Billing & Financial Administration

  • Prepare invoices, monitor billing expenses, and send them promptly to customers.
  • Follow up on outstanding payments against issued invoices to ensure timely collection.
  • Close job files accurately and ensure timely billing to customers, overseas agents, and vendors.

Quality, Health, Safety, and Environment (HSE)

  • Participate actively in workplace risk assessments and help foster a proactive safety culture.
  • Complete required Health, Safety, and Environment (HSE) training and maintain necessary certifications.
  • Follow safe working procedures and utilize Personal Protective Equipment (PPE) when required.
  • Inspect equipment and work areas regularly to identify and eliminate potential hazards.
  • Report all accidents, incidents, near-misses, injuries, and safety non-compliance issues according to internal procedures.

Qualifications & Requirements:

  • Experience: 0–3 years of experience in Logistics Service Providers, Freight Forwarding or Shipping Line
  • Fresh graduates are welcome to apply.
  • Education: Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
  • Language Skills: Fair to good command of spoken and written English.
  • Strong customer service mindset with excellent interpersonal and communication skills.
  • Proactive, highly organized, detail-oriented, and responsible.
  • Positive attitude with a willingness to learn and adapt to new challenges.
  • Strong coordination skills with the ability to work effectively under pressure and meet tight deadlines.
  • Excellent team player capable of collaborating across multiple departments and external partners.
  • Core Values Alignment: Demonstrates Accountability, Bravery, Curiosity, and Sustainability.

What we offer:

  • Competitive base salary and annual leave
  • Provident Fund
  • Group Health and Accident Insurance
  • Annual Health Check-up
  • Hybrid work arrangement ( 4 days on-site, 1 day work-from-home), subject to manager approval.

#WPS
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