Documentation Specialist
Summary
On-site Documentation Specialist at a Charlotte, NC property management company who scans and uploads incoming documents, sorts mail, coordinates shredding pickups, and manages Freshdesk tickets. Core tools include Freshdesk, Microsoft Office, and possibly CINC management software.
William Douglas Management has an immediate opening for a Documentation Specialist to support our team and contribute to our commitment to excellence.
Responsibilities
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Open and scan incoming documents each day.
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Upload documents to the appropriate systems and assign them to the correct teams or individuals.
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Coordinate the pickup and delivery of shredding boxes.
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Manage and respond to tickets in Freshdesk.
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Sort and forward mail.
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Handle multiple tasks efficiently and adjust priorities as needed.
Qualifications
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High school diploma or equivalent.
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One to two years of experience in a similar role.
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Strong computer skills and proficiency in Microsoft Office.
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Basic knowledge of mail-handling procedures.
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Excellent written and verbal communication skills, including the ability to present complex information to senior leadership clearly and concisely.
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Strong time-management skills and attention to detail.
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Ability to lift up to 25 pounds.
Preferred Skills
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Experience using project-management software.
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Experience with CINC or another management system.
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Advanced Microsoft Excel skills.