Domain Specialist
Summary
Investigates and resolves abuse complaints (DMCA, copyright, trademark) while managing communications with domain registrars, hosting providers, and CDNs to maintain compliance and domain reputation.
We are looking for a Domain Abuse & Compliance Specialist to help manage abuse-related processes, domain operations, and communication with infrastructure providers.
What You'll Do
Handle abuse complaints, including DMCA, copyright, trademark, and other related requests.
Communicate with domain registrars, hosting providers, CDNs, and other platforms.
Manage cases from initial review through resolution.
Monitor domain status, reputation, and potential risks.
Investigate issues, blocks, complaints, and takedown requests.
Recommend and implement measures to reduce the risk of future complaints and restrictions.
Maintain accurate records, documentation, and internal tracking systems.
Identify opportunities to automate routine workflows and leverage AI tools to improve efficiency.
What We're Looking For
Understanding of domain infrastructure, including DNS, WHOIS, registrars, hosting providers, and CDNs.
Strong analytical and problem-solving skills.
Ability to manage multiple cases and priorities simultaneously.
High attention to detail and a structured approach to documentation.
Persistence and creativity when dealing with complex or unusual situations.
Experience using AI tools as part of your daily workflow and automating repetitive tasks.
Good written English for working with policies, documentation, and professional correspondence.
Nice to Have
Experience working in Abuse, Compliance, Trust & Safety, or related teams.
Experience with registrars, hosting providers, CDNs, cybersecurity, or infrastructure-related companies.
Hands-on experience handling DMCA notices, copyright claims, trademark disputes, or other abuse-related processes.
Understanding of SEO, affiliate marketing, or digital publishing environments.
What We Offer
Competitive salary linked to the exchange rate.
Fully remote work environment.
Flexible working schedule.
Medical insurance.
Paid vacation and sick leave.
Learning and professional development support.
Opportunity to work on international projects.
A fast-moving environment with minimal bureaucracy.
A team that actively embraces AI and automation.
Real ownership, autonomy, and the ability to influence processes and decision-making.