Domestic Tour Manager
Role Summary: To manage
assigned domestic tour leads efficiently, convert inquiries into bookings, and
ensure high customer satisfaction through accurate information, coordination,
and timely follow-ups.
Key Responsibilities
- Handle
inbound and outbound domestic tour inquiries (B2C).
- Convert
qualified leads into confirmed bookings.
- Coordinate
with internal teams (operations, ticketing, hotels) to deliver seamless
tour experiences.
- Maintain
accurate customer data and updates in CRM/MIS systems.
- Collect
customer feedback post-trip and encourage reviews/testimonials.
- Achieve
individual sales and conversion targets.
- Follow
standard operating procedures and service quality guidelines.
Qualification
- Graduate
in Travel & Tourism, Hospitality, Business Administration, or any
related discipline
- Diploma/Certification
in Travel & Tourism is
an added advantage
- 0–2 years of
experience in domestic travel sales or operations
- Freshers
with relevant travel/tourism education may be considered
Core Competencies
Customer orientation | Communication & persuasion
skills | Basic sales acumen | Attention to detail | Time management | System
& CRM proficiency