Donation Center Director

• Bachelor’s degree in Business Management, Nonprofit Management, Supply Chain/Distribution Management, or related field required; 8-plus years of progressive equivalent experience may count in place of a degree
• 7-plus years of operational experience in warehouse, logistics, retail/thrift, or donated-goods operations, including product receiving and distribution, safety management, and inventory control
• 5-plus years of leadership experience supervising managers, staff, and volunteers
• Demonstrated experience managing operating budgets, performance goals, fleet and transportation operations, and workplace safety programs
• Expert user of Microsoft Office Suite; experience with inventory, point-of-sale, or donor management software preferred
• Professional attitude and appearance and calm under pressure
• Excellent verbal and written communication skills
• Personal integrity, truthfulness and accountability are critical, invaluable and essential characteristics
• Maintain a valid Arizona Driver’s License with a clean driving record; must be able to drive up to a 12-passenger van while towing a 20 ft. trailer
• Bilingual English/Spanish a plus

Physical & Mental Demands:

• Some local travel to other locations for meetings or other business-related needs
• The population GRM serves is frequently in crisis. This work may involve exposure to trauma, conflict, illness, behavioral-health concerns, and emotionally difficult situations.
• The Donation Center Director must maintain appropriate professional boundaries, sound judgment, confidentiality, and a calm, compassionate leadership presence.
• GRM recognizes that compassion fatigue is real and strongly promotes employee self-care and sustainable leadership.
• Requires frequent sitting, standing, and walking and may require lifting, carrying, pushing, or pulling objects weighing up to 50 pounds.
• A flexible schedule may occasionally be required to support the Donation Center Team.

Responsibilities & Duties

The Donation Center Director provides strategic and operational leadership for all of Gospel Rescue Mission’s (GRM) donated-goods operations. This leader builds donor and partner relationships, oversees the intake, processing, storage, transportation, and distribution of household items, furniture, and clothing, and leads the Donation Center team so that donated goods reach families in need and support GRM programs. Success looks like a safe, well-run Donation Center that grows donations, stewards every resource with accountability, and advances the operational, financial, and ministry goals of GRM. This position requires a high level of reliability, dependability, and fulfilling responsibilities.

General Activities

• Under the leadership of the Chief Community Officer (CCO), maintain the Standard of Excellence
• Develop and carry out the annual Donation Center plan, goals, and key performance indicators according to department playbook goals
• Lead, coach, and supervise the Donation Center Manager, staff, drivers, crews, and volunteers
• Oversee hiring, onboarding, training, scheduling, and performance reviews for the Donation Center team in partnership with Human Resources
• Ensure the Donation Center is clean, orderly, safe, and fully functional
• Establish and maintain procedures for the intake, sorting, storage, and distribution of donated goods
• Ensure product is available for the weekly distribution of goods to families in need and for GRM program needs
• Ensure accurate accounting of all in-kind contributions through record keeping, inventory controls, and reports, in partnership with Finance
• Develop, implement, and enforce procedural, safety, training, and storage policies, including proper use of forklift and pallet jack
• Oversee all Donation Center vehicles, drivers, routes, maintenance, and driver training for pickups and deliveries; drive donation vehicles when needed
• Develop and lead the strategy to expand donations from GRM business, church, and club/association partners
• Build and steward relationships with key in-kind donors and community partners
• Manage and approve employees’ web-based time and attendance records
• Record and report Donation Center outcomes, trends, and needs to the CCO and the Executive Team
• Assist with projects as directed by the CCO
• Perform other duties as assigned.

Budget & Resource Stewardship

• In partnership with the Chief Community Officer (CCO) and Finance leadership, the Donation Center Director will:
• Develop, monitor, and responsibly manage assigned Donation Center budgets and resources
• Review and approve department expenditures within delegated authority
• Ensure responsible stewardship of GRM funds, vehicles, fuel, supplies, technology, equipment, donations, time, and other resources
• Monitor significant budget variances and communicate concerns early
• Evaluate resource deployment based on service demand, mission impact, effectiveness, and stewardship
• Identify opportunities to improve efficiency while protecting safety, service quality, community presence, and guest care
• Ensure Managers understand responsibility for stewardship and operate within approved budgets and purchasing practices
• Finance retains responsibility for financial controls, accounting, reporting, compliance, and financial accuracy.

Essential Experience, Skills, and Competencies:

• Efficient, organized work style, and an ability to prioritize quickly and confidently while managing multiple deadlines
• Ability to handle sensitive information and materials
• Ability to exercise initiative and sound judgment and to react with discretion under varying conditions
• Ability to lead managers, staff, and volunteers with integrity, accountability, and Christ-centered service
• Ability to interact comfortably with high-level leaders, donors, and partners, as well as community members from diverse backgrounds
• Ability to plan strategically, set goals, manage a budget, and use data to make decisions
• Proven ability to write concisely, to express thoughts clearly, and to develop ideas in logical sequence
• Ability to work in collaboration with Outreach, Finance and Operations, Welcome Center, and other GRM teams

Professional Development

• Achieve weekly, monthly, quarterly, and annual success goals as approved and by GRM benchmarks and strategic plan
• Attend professional training and networking opportunities as directed
• Attend staff meetings or other meetings as directed
• Perform other duties as assigned

THE GRM WAY - Culture & Leadership

The Donation Center Director is expected to model, protect, and reinforce the culture and leadership standards established in the GRM Culture & Leadership Guide.

The Director will lead with Christ-centered servant leadership, integrity, accountability, excellence, collaboration, courage, clarity, stewardship, and empowerment. This leader is expected to develop others, address issues directly, speak truth with grace, encourage ownership and healthy communication, lead across departments rather than in silos, and ensure the Donation Center consistently reflects GRM’s Mission, Vision, Values, and leadership expectations.

The Director is expected to give people clarity and room to lead rather than create dependence through micromanagement; to focus on results that matter rather than activity alone; to work smarter, not simply harder; to remain teachable and accountable; and to model healthy, sustainable leadership, recognizing self-care as stewardship.

As a condition of leadership at Gospel Rescue Mission, the Director will be required to read, agree to, sign, and lead in accordance with the GRM Culture & Leadership Guide – living it, leading it, protecting it, and passing it on.

Gospel Rescue Mission's policy is to complete a background check, drug test, and motor vehicle authorization for applicants in the conditional offer stage.