Donation Services Coordinator

Responsible for referral intake and screening for donation opportunities and obtaining authorization for tissue and eye donation. Maintains communication between internal and external stakeholders.

ESSENTIAL JOB FUNCTIONS

CLINICAL/REFERRAL INTAKE AND SCREENING

1. Rapidly, accurately, and professionally obtain potential donor information from referring hospitals and provide clinical information to processors for screening and tissue team for recovery process.
2. Communicates effectively and conveys sensitive information with external stakeholders, referring or other procurement agencies.
3. Manages donor referrals and conducts clinical screenings ensuring all relevant clinical information is documented accurately and screened appropriately.
4. Reviews and interprets medical records to accurately determine donor suitability.
5. Maintains working knowledge of tissue processor criteria and applicable industry standards.

DONOR FAMILY INTERACTIONS/AUTHORIZATION

1. Assesses family dynamics and coordinates a planned, compassionate family-focused donation discussion with hospital team.
2. Coordinates donation discussion process and offers opportunity to authorizing individual.
3. Provides informed disclosure and authorization for appropriate donation options.
4. Obtains accurate and complete donor medical/social history from authorizing individual/next-of-kin and other appropriate historians.
5. Maintains an authorization rate based on department goals and individual work plan.