Donations Acquisition Manager

SUMMARY OF POSITION

The Donations Acquisition Manager oversees material donation operations across donation stations, unattended donation bins, and special donation events, including staffing. The role ensures efficient, compliant, and effective donation operations and drives donation growth through community outreach, innovative programs, and strategic partnerships. The Donations Acquisition Manager is expected to be courteous and professional while upholding Goodwill’s core values of Empowerment, Public Trust, Respect, Innovation, Quality, and Safety.

ESSENTIAL RESPONSIBILITIES AND DUTIES

Donation Stations

• Manage the daily operation of assigned donation stations and ensure appropriate staffing each day. Train and mentor staff in daily tasks and excellent customer service. Conduct quarterly training to standardize operating practices across ALL donation stations; including store-donation-stations.
• Provide annual performance reviews for assigned staff. Assist with establishing goals and providing necessary resources and support for successful outcomes.
• Order, maintain and monitor supplies.
• Aid in the resolution of issues concerning logistics or customer issues.
• Generate donor count reports.

Donation Drives and Collection Events

• Coordinate donation drive schedules and collection events with retail store partners and community organizations. Serve as the on-site point of contact during donation drives, ensuring efficient event setup, operations, and partner support. Ensure timely pickup and processing of donated items collected through store and community-based donation programs.
• Plan and manage all logistical requirements for donation events, including staffing, equipment, materials, and site setup needs. Partner with logistics teams to coordinate delivery, collection, transportation, and distribution of donation materials and equipment. Maintain ongoing communication with internal teams, store leadership, and external partners to ensure seamless execution of donation initiatives.
• Track event details, follow up on action items, and manage multiple moving parts while maintaining a high level of accuracy and attention to detail.
• Monitor and oversee the placement, maintenance, and timely retrieval of donation collection boxes.
• Maintain ongoing donations calendar across teams and channels.
• Coordinate partner communications with the Community Engagement Manager to confirm donation commitments, communicate operational arrangements, and follow through on agreed commitments.
• Track poundage/number of donors across events or on-site engagements.
• Track monthly growth for targeted stores/sites.
  

Drop Boxes

• Identify suitable locations for donation drop boxes and collaborate with property owners or community partners to secure placement. Establish and maintain a pickup schedule for each location, responsibly handle collected donations, and ensure each box and its signage remain clean, secure, and in good repair.
• Work closely with the Community Engagement Manager to identify and coordinate donation drop-box placement opportunities.
• Develop, execute, and maintain Memoranda of Understanding (MOUs) for donation drop-box placements.
• Drive the van to collect donations from drop boxes and monitor donation levels.

Logistics Management

• Work closely with the Transportation Manager and Warehouse Managers to ensure proper flow of materials. To include store to store deliveries, as needed.
• Adhere to and enforce safety and loss prevention procedures to prevent injury to personnel and damage to property, equipment, and inventory.
• Support marketing efforts during donation drives to include gathering supplies, collecting donations and transporting donations.
• Contribute to the fulfillment of department and agency objectives and goals. Embrace the agency’s core values in the spirit in which the agency operates at work and in the community. Comply with all department and agency policies, procedures, and regulations. Adhere to and enforce safety and loss prevention procedures to prevent injury to personnel and damage to property, equipment, and inventory.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent and four years closely related experience.
• Possess a valid Driver License with a clean driving record. Reliable transportation with the ability to travel within the region as required for meeting participants, workshops, and meetings. Ability to pass a pre-employment background check and drug/alcohol screen.
• Ability to work flexible hours, including some evenings and Saturdays.

KNOWLEDGE, SKILLS, AND ABILITIES

• General understanding of vehicle and facility maintenance
• Ability to plan, organize, work effectively, and meet deadlines.
• Able to communicate effectively with a diverse customer base to provide prompt and courteous service.
• Basic computer skills

PHYSICAL FUNCTIONS

• Ability to work in hot/cold, humid and/or dusty environment
• Ability to bend, push, pull and stand for long periods of time
• Ability to lift and carry 75 lbs

Preferred Qualifications

• Working knowledge of Department of Transportation regulations
• Supervisory experience
• Experience in working with people with disabilities and disadvantaged conditions.
• Bilingual (English and Spanish speaking)

Goodwill Industries of South Texas Inc. is an EO employer M/F/Vets/Disabled and other protected categories.