東方匯(行政貴賓廳)副理 Oriental Lounge Assistant Manager

•Responsible for implementing and maintaining the Lounge Floor Legendary Quality Experiences – LQE
•Responsible for ordering Food & Beverage items as forecasted
•Ensure staffs’ punctuality, uniforms, personal hygiene and grooming standards
•Handle complaints professionally and follow through to ensure guest satisfaction taking into mind the best interest of the hotel where decisions are made
•Greet and meet important guests arriving or leaving the hotel
•Assist with the recruitment of new colleagues and career development of current colleagues
•Take full responsibility of Lounge Floor’s operations
•To perform duties as and when assigned by the Lounge Floor Manager
•To work closely with Front Office Assistant Manager for any irregularity and incidents
•Ensure Lounge Floor’s information is share with all colleagues at all time.
•Monitor reservation / house status of Lounge Floor
•Fully complied and implement Yield Management of Lounge Floor
•Ensure Rooms allocation is properly carry out as according to specific request and preferences
•To monitor next day’s Lounge Floor VIP arrival, action accordingly to ensure smooth preparation of guest arrival