Donor Services Assistant Field Manager, West Location, Hoxworth Blood Center

Job Overview

Hoxworth Blood Center (HBC), University of Cincinnati, was founded in 1938 and serves more than 30 hospitals in 18 counties in Southwestern Ohio, Northern Kentucky, and Southeastern Indiana. Annually, Hoxworth collects more than 100,000 units of blood from local donors to help save the lives of patients in area hospitals. Hoxworth Blood Center: Saving Lives Close to Home. HBC is located within the College of Medicine and is the only Regional Blood Center owned and operated by a University in United States.

The Hoxworth Blood Center is recruiting a full-time (100% FTE) Assistant Field Manager in the Division of Donor Services, to assist the Field Manager at our West location (Glenway Avenue), in managing the donor services collection team and operations of an assigned donor collection operation to ensure efficient donor flow, staff utilization and quality assurance.

Saving lives is no easy task, but at Hoxworth Blood Center, it's what we do every day and we're looking for positive, professional individuals to join our team and help advance our lifesaving mission. If you're a detail-oriented individual with blood collection and management experience, and a passion for making a difference in the lives of others, then we invite you to apply for a position at Hoxworth Blood Center.

Essential Functions

• Assist in monitoring operations to ensure high quality customer service and quality assurance compliance; evaluate recruitment and collection goals and necessary steps to reach the goal.
• Perform special donation procedures, ensuring compliance with federal, state and local regulations, as well as Hoxworth Blood Center Standard Operating Procedures (SOPs).
• Serve as process improvement liaison; perform in-process checks; collect and disseminate process data and reports; participate in quality improvement teams.
• Act as role model through demonstration of professionalism for donor services staff (i.e., fulfilling Hoxworth Blood Center mission, providing donor care, dress code, attendance, etc.).
• Assist administration staff with implementing changes to the organization.
• Recommend and provide training to donor services staff. Assign work; ensure proper workflow of the unit; act as lead worker.
• Serve as site supervisor in the absence of the Field Manager.
• May provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor’s Degree must be in healthcare management or related field.
• Seven (7) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Trainings/Certifications

• Must be Automation Red Cell and Automated Platelet trained.

Required Experience

• Four (4) years related phlebotomy experience.
• Trained and proficient in all automated collections. (Proficiency is defined as >95% WB & Automated collection success rates for an average of 12 months.)

Additional Qualifications Considered

• One (1) year supervisory and/or staff training/mentoring experience.

Physical Requirements/Work Environment