Doorman

• Achieve Quality Audit result of 95% and above through consistent documented trainings.
• Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
• Be smart, well groomed,friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the times.
• Check Hotel situation, occupancy, functions, groups, VIPs.
• Show fullest cooperation and respect within the team and other departments
• Be aware of the daily activities and has product knowledge of all the hotel facilities.
• Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.
• Build mutual trust, respect, and cooperation among team members.
• Ensure the services are up to the required standard.
• Always open the hotel doors to all guests, arriving and departing by extending friendly and warm welcome with gratitude
• Ensure prompt and efficient handling of all guest luggage and the luggage store while adhering to safety and security protocols.
• Assure every luggage is covered with a baggage claim tag.
• Organize, manage and supervise the delivery and retrieval of luggage while managing speedy and efficient parking of cars especially, during large events.
• Parking of guests and visitors vehicles in the designated hotel parking area.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.

High school diploma or equivalent is preferred.

• 2–5 years of experience
• Professional appearance: Well-groomed, appropriately dressed, punctual, and dependable.
• Experience: Previous experience in hospitality, concierge work, reception, customer service, or a similar position.