Doorman

• Opens the main door of the hotel and ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
• Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
• Assure that every luggage is covered with a baggage claim tag.
• Parking of guests and visitors vehicles in the designated hotel parking area.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Report any unusual occurrences or requests to the Concierge desk.
• Be aware of the hotel accident Prevention Policies.
• Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
• Check Hotel situation, occupancy, functions, groups, VIPs.
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
• Maintain continuous contact with hotel guest to ensure that any problem or complain are handled efficiently and courteously.
• Review and update Logbook.
• Be Smart, well groomed and maintain a friendly and cheerful disposition all the times.
• Oversee the day to day operations.
• Assist guests with their luggage.
• Report regularly on happening to Asst. FO/ FOM.
• Aware of fire & first aid procedure
• Handle guest complaints and report to manager
• Be fully aware of the Talk of the Walk for the day.
• Proper grooming at all times.
• Attend training classes as per schedule.
• Show fullest cooperation and respect within the team and other departments
• Is aware of the daily activities and has product knowledge of all the hotel facilities.

• Outgoing personality with a positive mindset
• Polished and professional appearance
• Excellent communication skills in English
• High school diploma or equivalent
• Ability to stand for extended periods and lift heavy luggage

Under the guidance and supervision of the Concierge and / or the Chief Concierge and within the limits of the established Rixos Hotel the Palm policies and procedures, his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.