Doorman
Summary
Front desk attendant at a hotel handling guest arrivals/departures, luggage management, security, and customer service. Core tasks include greeting guests, managing room keys, resolving complaints, and maintaining hotel operations.
- Opens the main door of the hotel and ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
- Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
- Assure that every luggage is covered with a baggage claim tag.
- Parking of guests and visitors vehicles in the designated hotel parking area.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Report any unusual occurrences or requests to the Concierge desk.
- Be aware of the hotel accident Prevention Policies.
- Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
- Check Hotel situation, occupancy, functions, groups, VIPs.
- Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
- At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
- Maintain continuous contact with hotel guest to ensure that any problem or complain are handled efficiently and courteously.
- Review and update Logbook.
- Be Smart, well groomed and maintain a friendly and cheerful disposition all the times.
- Oversee the day to day operations.
- Assist guests with their luggage.
- Report regularly on happening to Asst. FO/ FOM.
- Aware of fire & first aid procedure
- Handle guest complaints and report to manager
- Be fully aware of the Talk of the Walk for the day.
- Proper grooming at all times.
- Attend training classes as per schedule.
- Show fullest cooperation and respect within the team and other departments
- Is aware of the daily activities and has product knowledge of all the hotel facilities.
- Proficient in English (verbal & written).
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
- Must be flexible in terms of working hours and willing to work overnight
- Prior experience in customer service an asset