DOT Technical Systems Analyst
Summary
Supports IT applications (homegrown and SaaS) by resolving escalated incidents, managing service requests, and improving operational processes for a client’s Applications Operations Team.
Job Title: Technical Systems Analyst Location: Boston, MA (Hybrid) Job Type: Contract Duration: 12 months (renewable) Job Overview Our client is seeking a skilled Technical Systems Analyst to join their Applications Operations Team as a Tier X IT support resource. The analyst will support both homegrown and commercial off-the-shelf (COTS/SaaS) applications, handle escalated incidents and service requests, and drive proactive process improvements across the application portfolio. Key Responsibil…