DQ MANAGER - CHAR HALL
OVERVIEW:
Burch Oil Company is a regional leader in the distribution of petroleum products and propane. The Company markets its products through Burch Oil, Burch Oil of Charles County and Burch Propane. The Company sells and distributes these products to residential and commercial customers throughout southern Maryland and parts of Virginia. In addition, Burch Oil Company has diversified its operations across multiple industries leveraging growth opportunities in both the quick serve restaurant industry, through Dairy Queen franchises, and the automotive care industry with premium car wash services.
SUMMARY OF THE POSITION:
Dairy Queen strives to create positive memories for all customers (Fans); our management team must be positive, energetic individuals who are passionate about the Dairy Queen brand and focused on delivering exceptional Fan service. Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent Fan experience. Management must be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our Fans.
Job Functions:
- Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
- Enthusiastically greet and welcome fans to the Dairy Queen brand
- Strive to exceed fan expectations and deliver fan first service through timely and quality service
- Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
- Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success
- React to issues impacting the restaurant’s profit & loss (P&L) to optimize sales and profit
- Assist the General Manager with hiring, training, coaching, and developing Shift Leads and Crew Members to build a highly skilled and productive team
- Create and maintain a positive, safe, clean, and inviting environment for fans and team members
- Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
- Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
- May assist the GM in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors’ store marketing, identifying and tracking changing consumer demands.
- At all times exhibit a genuine passion for excellence
Perform other duties as assigned by management