DR Slot Supervisor/Manager

Job Description

Position:Dual Rate Slot Supervisor / Manager

Department: Slots

Job Summary: The primary role of a Slot Supervisor is to provide superior guest service while ensuring the accuracy of transactions and compliance with applicable procedures and regulations. When business needs dictate, the Team Member will assume the role of Slot Manager. At no time will a Dual Rate Slot Supervisor/Slot Manager serve concurrently in both capacities.

Duties and Responsibilities as a Slot Supervisor (specific areas of responsibility include but are not limited to):

• Plans, assigns, directs, and monitors the Slot staff in areas of job performance, guest service, and employee interaction.
• Ensures compliance with all related regulations.
• Assesses staff training needs, either provides or ensures provision of training, and determines the effectiveness of training; and
• Gives continuous feedback to employees, ensuring positive reinforcement regarding performance; provides consistent mentoring and coaching; and utilizes progressive discipline, as necessary, within Gaming Enterprise guidelines.
• Performs duties that promote excellent guest service:
• Ensures the adequacy of staffing to handle guest needs, including but not limited to change service, payoffs, game malfunctions, and safety issues.
• Resolves guest complaints and concerns quickly and professionally to achieve maximum guest satisfaction in accordance with departmental guidelines.
• Ensures that staff actively promote the Gaming Enterprise player loyalty program, promotional marketing activities, and other entertainment/hospitality options, such as restaurants.
• Recommends hiring, disciplinary actions, and termination decisions.
• Ensures that staff are well-versed in departmental and Gaming Enterprise policies and general guest information to provide quality guest service.
• Prepares reports regularly to update Slot management staff, including recommendations to improve guest service levels, employee morale, staffing levels, and the effectiveness of departmental and/or Gaming Enterprise policies and procedures.
• Monitors the cleanliness of the Gaming Enterprise floor, including satellites and Slot offices.
• Performs other job-related duties as assigned.

Duties and Responsibilities as a Slot Manager (specific areas of responsibility include but are not limited to):

• Assists with and/or manages, directs, and/or supervises Slot staff.
• Assists with and/or develops and implements departmental policies and procedures.
• Assists with and/or prepares and monitors departmental schedules.
• Ensures the adequacy of staffing to handle guest needs, including but not limited to change service, payoffs, game malfunctions, and safety issues.
• Assists with and/or prepares and administers the department budget.
• Assists with and/or evaluates departmental performance, practices, and structure.
• Assists with and/or performs supervisory responsibilities in accordance with Gaming Enterprise policies and procedures as well as applicable laws.
• Assists with and/or performs the following in the absence of the manager:
• Plans, assigns, and directs work assignments.
• Gives continuous feedback to Slot staff, ensuring positive reinforcement regarding performance.
• Provides consistent mentoring and coaching.
• Assesses staff training needs, either provides or ensures provision of training, and determines the effectiveness of training.
• Utilizes progressive discipline, as necessary, within Gaming Enterprise Division (GED) guidelines.
• Performs duties such as conducting investigations on employee relations matters.
• Writes performance appraisals, and
• Conducts interviews and recommends hiring decisions.
• Works with other departments, agencies, and the general public to achieve departmental goals.
• Assists with and/or performs project management duties with thoroughness and accuracy.
• Performing needs and cost analyses,
• Establishing project task lists and timelines, and Forecasting project completion dates.
• Ensures compliance with all related regulations.
• Resolves guest complaints and concerns quickly and professionally to achieve maximum guest satisfaction in accordance with departmental guidelines.
• Ensures that staff actively promote the GED player loyalty program, promotional marketing activities, and other entertainment/hospitality options, such as restaurants.
• Ensures that staff are well-versed in departmental and GED policies and general guest information to provide quality guest service.
• Regularly prepares reports to update Slot management and makes recommendations on a range of matters, such as improving guest service levels and the effectiveness of departmental and/or GED policies and procedures.
• Monitors the cleanliness of the gaming floor, including satellites and Slot offices.
• Performs other job-related duties as assigned.

Essential functions of the position:

• Must be able to constantly lift, carry, and move up to twenty-five (25) pounds, with or without a reasonable accommodation.
• Must be able to sit, walk, or stand for extended periods of time.
• Must be able to reach above shoulder height, handle, pull, kneel, stoop, squat, grip, crouch, twist, and bend for duties, small confined areas, and machine moves.
• Must be able to work at and travel to all CDS properties.
• Must be able to follow both verbal and written directions.
• Must be able to read, write, and effectively communicate with all guests, team members, and internal/external vendors positively and professionally.
• Must be able to work in environments with high noise levels, flashing lights, smoking areas, and large crowds.
• Must be able to work in a high-pressure/fast-paced environment.

Knowledge, Skills, and Abilities:

• Knowledge of Slot floor operations.
• Working knowledge of operations, theories, and principles of a slot machine
• Knowledge of gaming laws and regulations.
• Knowledge of employment policies and procedures.
• Knowledge of the Gaming Enterprise human resources policies.
• Knowledge of slot gaming industry terminology to include game play, audit functions, player’s club features, and promotional activity
• Strong organizational, planning, time management, communication, and interpersonal skills.
• Skill in working courteously with the public as well as developing and maintaining good working relationships.
• Computer proficiency with word processing and spreadsheet applications.
• Skill in English composition, grammar, spelling, and punctuation.
• Ability to control costs related to manpower, productivity, and other expenses.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to make sound, rational decisions quickly.
• Ability to establish and maintain effective working relationships with employees and guests.
• Ability to demonstrate a track record of reliability, responsiveness, and creativity.
• Ability to demonstrate a track record of providing excellent guest service.
• Ability to communicate and follow directions effectively.
• Ability to perform basic mathematical computations of the position.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Minimum Qualifications:

• High school diploma or GED AND two (2) years of Slot Management gaming experience.
• Must be able to work any shift, weekends, holidays, and special events, as needed.
• Must be able to successfully pass a pre-employment drug/alcohol screening in accordance with company policy.
• Must have employment eligibility in the U.S.
• Must be able to obtain and retain a valid gaming license/background check.
• Must be able to Travel from one property to another.
• Must have reliable transportation.

Preferred Requirements:

• Bilingual (English/Spanish).
• Two years of Slot Supervisor/Manager experience.
• Gaming Certificate or Associates degree