Driver Manager
Duties and Responsibilities
- Books freight from customers and assigns load for drivers.
- Ensure that revenue goals are being met.
- Monitor, track, and communicate with drivers throughout the day via phone, GPS systems and other tools.
- Ensure on-time delivery (OTD) performance and proactively address service disruptions
- Track and locate missing paperwork and ensure all documentation is completed accurately
- Communicate schedules, expectations, and updates clearly to drivers
- Serve as the primary liaison between drivers and customers. Builds and maintains relationship with customer base.
- Address driver concerns, payroll inquiries, and operational issues in a timely manner
- Promote a positive, productive relationship with drivers to support retention and engagement
- Promote a strong safety culture and ensure compliance with DOT and Hours of Service (HOS) regulations
- Monitor driver hours to prevent violations and ensure safe operations
- Coordinate with safety and maintenance teams regarding equipment issues, delays, or breakdowns
- Audit, review, and approve driver timecards and payroll data
- Maintain payroll records, spreadsheets, and supporting documentation
- Resolve payroll discrepancies and respond to driver pay inquiries
- Manage vacation requests and payroll compliance
- Accurately document service issues and operational updates in systems (e.g., TMW)
Qualifications
- Proven experience in road transportation operations, fleet management, or logistics coordination.
- Strong knowledge of transportation planning, shipping & receiving procedures, and supply chain fundamentals.
- Proficiency in Microsoft Office suite and vehicle dispatch software; familiarity with TMW.
- Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment.
- Exceptional communication skills
- Understanding of DOT regulations and safety standards related to freight transport.
Join us as a Driver Manager to lead our fleet with enthusiasm and precision! Your dedication will directly impact our ability to deliver outstanding service while fostering a positive environment for drivers and team members alike.