Driver Operations Associate - Retention and Communication
Summary
Coordinate driver communications, process KYC and cash-outs, and maintain operational reports for a fast-growing on-demand delivery platform.
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.
What You'll Do:
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Develop clear, engaging, and easy-to-understand spiels, announcements, and daily instructions to ensure driver alignment and operational clarity.
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Prepare and maintain regular reports on delivery performance, driver feedback, and overall supply status to support data-driven decisions.
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Support the planning and execution of internal communication strategies to strengthen driver engagement and improve information flow.
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Manage and process updates to driver accounts, including vehicle changes, plate number updates, contact information revisions, and other related requests.
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Execute daily driver cash-outs with a high level of accuracy, attention to detail, and accountability.
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Process driver KYC applications across platforms such as GCash, Maya, and UnionBank of the Philippines, while identifying and implementing process improvements to increase approval rates.
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Oversee daily driver platform withdrawals via both manual and in-app channels, ensuring secure, efficient, and well-managed execution.
What We Seek:
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Excellent organizational and time-management skills, with the ability to prioritize and meet daily operational deadlines.
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Strong attention to detail and the ability to manage high-volume, repetitive, and accuracy-critical tasks.
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Adaptability and responsiveness in handling real-time operational challenges and urgent requirements.
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Creative, confident, and effective in developing clear and engaging driver communications.
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Strong written and verbal communication skills, with the ability to simplify complex information for easy understanding.
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Highly organized with proven ability to manage multiple tasks efficiently under pressure.
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Ability to work independently with minimal supervision, while effectively collaborating with cross-functional teams.
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Strong problem-solving mindset with a focus on continuous process improvement and operational efficiency.
What You'll Need:
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Bachelor's degree in any related field.
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Familiarity with KYC processes, financial applications, or platform-based operations is an advantage.
- Proficiency in Microsoft Office applications (Excel, Word), with strong capability in reporting, documentation, and data tracking.