Driver Operations Specialist (Part-Time)
You'll be on the ground floor at this exciting company, ensuring that driver partners have a smooth experience. You'll reach out to potential driver partners, pitch the Via value proposition, and support their onboarding. You'll serve as the front line, speaking with driver partners to help improve their first experience with Via or manage their accounts. You'll thrive in a fast-paced environment, tackling a wide array of customer issues and delivering above-and-beyond customer service, finding new and interesting ways to make customers smile. You'll notice even the smallest trends and pain points, then brainstorm ways to improve each customer's experience. You'll coordinate with management to channel customer feedback to other areas of the business such as technology, marketing, design, and product teams. You'll also learn Via's services, tools, and products inside and out while supporting other teams.
Responsibilities
- Reach out to potential driver partners and pitch the Via value proposition
- Support driver partner onboarding
- Serve as the front line for driver partners, improving their first experience or managing their accounts
- Deliver above-and-beyond customer service to driver partners
- Notice trends and pain points and brainstorm solutions to improve customer experience
- Coordinate with management to channel customer feedback to other teams such as technology, marketing, design and product
- Learn Via's services, tools and products while supporting other teams
Requirements
- Clear communicator with excellent reading comprehension and writing skills
- Excellent computer and technical skills, including Microsoft Office and Google Suite
- Experience with Slack
- Previous experience with CRM tools like Salesforce a plus
- Great listener and conversationalist
- Well-rounded team player who takes ownership of their work
- Strong work ethic and entrepreneurial spirit
- Willing to wear multiple hats and work on projects of all types
- Takes initiative to solve problems and get the job done
- Located in the Columbia, SC area
- Empathetic and able to put themselves in the customer's shoes