Drop/Count Attendant-Gilley's

Job Summary: Performs drop box pull and replace, fund verification, and kiosk drop and replenishment. Performs preventive maintenance, as required.

Essential Job Functions:

• Pick-up, protect and deliver all drop boxes from the gaming floor to the Count Room
• Count and wrap all cash from the daily drop and transfer to the vault
• Replenish cassettes for kiosks
• Drop and replenish kiosks
• Drop and replenish the cash recyclers
• Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
• Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
• Observes all activity within assigned area offering assistance to all guests
• Observes activity and reports anything that is out of the ordinary
• Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
• Ensures all guests are kept in play by providing friendly and helpful service at all interactions
• Utilizes open body language, politely speaks with and assists guests as needed
• Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
• Maintains paperwork accuracy and efficiency within department/property standards
• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
• Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
• Crosstrain in other departments
• Other duties as assigned