DSE Program Manager

About Us: ATTIC stands for "Alternatives to Traditional Incarceration of Citizens." We are a nonprofit 501(c)(3) organization dedicated to developing interventions that enable individuals to avoid unnecessary levels of incarceration, enhance community safety and provide a setting that facilitates treatment and the reduction of recidivism. We operate residential and other correctional programs throughout Wisconsin that provide case management, counseling and treatment groups, vocational training and high-risk client monitoring and supervision.

The full-time Direct Supervision Escort (DSE) Program Manager is responsible for overseeing tall day-to-day operations for the community-based direct supervision transportation and monitoring program for clients located throughout the state of Wisconsin on Supervised Release (SR). Responsibilities include program coordination, program data collection, reporting, personnel training & management, administration, fiscal analysis, and development of Direct Supervision Escort programming. This position includes supervision of the Assistant DSE Program Manager and reports to the Vice President of Operations.

1. Program Leadership & Operations Management

• Contract & Operational Compliance: Manage day-to-day operations to ensure full contract compliance, timely service delivery, efficient scheduling, and effective communication across all program activities.
• Coverage & Availability: Guarantee continuous, 24/7/365 coverage for all scheduled and unplanned service needs, including managing staff absences, ensuring accessible transportation for individuals with physical disabilities, and providing programmatic consultation as needed.
• Policy & Process Development: Lead the creation and updates of program policies, procedures, guidelines, and manuals. Participate in program planning, policy discussions, and workgroups with state partners.
• Service Delivery Framework: Ensure all service delivery incorporates evidence-based practices (e.g., Trauma-Informed Care, Motivational Interviewing, Cognitive-Behavioral Skill Building).

2. Interagency Collaboration & Stakeholder Relations

• Primary Point of Contact: Act as the main liaison for the Department of Corrections (DOC), Department of Health Services (DHS), law enforcement, and community justice agencies to support public safety and program objectives.
• Meetings & Presentations: Lead and attend regular contract and policy meetings (including monthly DOC DSE contract meetings and DHS Supervised Release meetings) and conduct program presentations as requested.
• Stakeholder Incident Reporting: Immediately report transportation and monitoring incidents (e.g., delays, missed services, vehicle accidents, contraband) to the Supervised Release Team (SRT) and Contract Specialist.

3. Staff Management & Development

• Recruitment & Supervision: Direct the hiring, onboarding, supervision, and ongoing evaluation of transportation, monitoring, and administrative staff (including the Assistant DSE Manager).
• Training & Qualification: Deliver DOC-approved and contract-required training to ensure staff are equipped to perform their duties and have secure, HIPAA-compliant communication tools and travel support.
• Performance & Coaching: Provide ongoing coaching, performance management, and conflict resolution, while supporting professional development and personal growth for all team members.

4. Financial & Administrative Oversight

• Budget & Billing: Oversee program expenditures to remain within budget, review contract invoices for accuracy, and ensure proper billing information is submitted to administration.
• Records & Quality Control: Maintain secure program, client, and personnel records. Conduct regular reviews of schedules, quality standards, and DHS-mandated random monitoring.

5. General Duties

• Perform other duties as assigned.