DTICI_EUC_PrincipalConsultant_T7
This position is no longer accepting applications(closed Aug 17, 2026).
Service Ownership mindset & Operational Excellence
- Own operational health, availability, stability, and performance of global EUC services.
- Govern service lifecycle from transition into operations through retirement.
- Ensure operational readiness and supportability of new workplace technologies.
- Drive service reliability, resilience, and user experience improvements.
Provider & Vendor Governance
- Govern managed service providers and support partners delivering EUC services.
- Lead service reviews, performance management, and corrective action plans.
- Ensure contractual SLA, KPI, and OLA adherence.
Incident, Problem & Change Governance
- Lead resolution of major incidents and chronic service issues.
- Drive root cause elimination and problem management.
- Govern operational changes to minimize business impact and service risk.
Security, Risk & Compliance
- Ensure endpoint services comply with cybersecurity, audit, and regulatory requirements.
- Govern vulnerability remediation, patch compliance, and security baselines.
- Manage operational risk and business continuity requirements.
Continuous Improvement & Automation
- Drive automation, self-healing, and operational efficiency initiatives.
- Improve service maturity through KPI-driven improvement programs.
- Enable operational excellence through analytics and data-driven decision making.
Technical Scope
- Microsoft Intune / Endpoint Management
- Device Lifecycle & Modern Provisioning
Endpoint Security & Compliance
Required Experience
- 12+ years in EUC, Digital Workplace, or Endpoint Management.
- Proven experience leading large-scale global operations and managed service providers.
- Strong background in endpoint management, workplace security, modern device management, and VDI platforms.
- Experience driving operational governance, service improvement, and vendor management at enterprise scale.
- Strong stakeholder management across Architecture, Cyber Security, SIAM, Product Owners, and service providers.
Key Competencies
- Operational Governance
- Vendor & Contract Management
- Major Incident Leadership
- Problem Management
- Risk & Compliance
- Continuous Improvement
- Executive Communication
- Strategic Thinking
Success Measures
- Service Availability & Stability
- SLA/KPI Achievement
- User Experience Scores
- Security & Compliance Adherence
- Cost Optimization Targets
- Incident & Problem Reduction
- Automation & Efficiency Gains
- Vendor Performance Improvement