Dual Depot Manager

KEY PERFORMANCE AREAS & ACCOUNTABILITIES

Key Result Areas

Accountability

Safety

• Ensure the safety of employees and customers at both depots.

• Ensure all materials and machinery are handled and maintained safely and efficiently.

• Ensure machinery is maintained to the required safety standards.

• Escalate machinery maintenance issues as needed.

• Ensure staff receive appropriate induction and training.

• Ensure staff understand and comply with relevant WHS procedures and standard operating procedures (SOPs).

• Model and enforce the correct use of personal protective equipment (PPE).

• Maintain adequate PPE supplies at all times.

• Ensure incidents and hazards are reported promptly through Re.Group’s ‘Reassure’ safety system and recommend appropriate controls.

• Promote a strong safety culture.

• Ensure all workers in the functional area are appropriately licensed, trained, competent, fit, and able to perform their required duties.

• Mentor, coach, and support any Assistant Depot Manager working at either depot.

• Demonstrate accountability and actively reinforce a Safety-First culture.

• Mentor and coach both depot teams to meet their WHS obligations.

• Ensure familiarity with and compliance with Return-It Work Health and Safety policies and procedures.

• Report opportunities for improvement.

Depot Operations

• Monitor and maintain the security of both depots, including all plant and equipment.

• Maintain the integrity of cash handling and EFT processes.

• Manage rosters for both depots to ensure appropriate coverage, efficient customer service, and budget compliance.

• Ensure staff time and attendance records are managed accurately and on time.

• Deliver regular Toolbox Talks to both depot teams in line with the agreed schedule.

• Maintain both depots to agreed operational standards.

• Provide operational backup across all depot functions.

• Assist customers at the depot and respond to their questions promptly and professionally.

• Support the team, when needed, by counting redeemable containers and accurately calculating customer refunds.

• Help keep driveways and car parks orderly and free of broken glass, boxes, crates, and other debris that could put staff or customers at risk.

• Manually handle products weighing up to 15 kg.

• Work with fast-paced conveyors, where applicable.

• Package materials for storage and dispatch, including quality checks.

• Ensure housekeeping standards are maintained at both depots.

• Support audits of both depots, as required, in conjunction with the Area Manager.

• Complete end-of-day (EOD) processes as required by the business.

Leadership

• Provide comprehensive supporting with onboarding for new Team Members in conjunction with Assistant Depot Managers and/or Area Manager.

• Develop, mentor and coach team members for continuous performance improvement.

• Apply relentless grit and accountability and proactively drive workflow improvements to maximise depot efficiencies.

Customer Service

• Ensure a customer-centric culture within the depot team.

• Management of customer complaints and recommend service improvements.

• Ensure integrity of customer transactions.

• Promote responsiveness to customer needs

QUALIFICATIONS & EXPERIENCE

Qualifications

• Current Senior First Aid certificate

• Valid Driver’s License

• Frontline Management Training/Certification (desirable)

• High Risk Work Licence (desirable but not essential)

• Valid Forklift (desirable but not essential)

Experience and Key Attributes

• Ability to work autonomously ‘as a leader’ and as a ‘leader of a team’ for two depots in the wider Melbourne area with regular travel between both sites required.

• Previous leadership experience in production or warehouse environment.

• English-speaking skills.

• Available to work a weekly roster and weekends.

• Willingness to learn and enthusiastic about recycling.

• Excellent customer service skills.

• Excellent communication skills.

• High level critical thinking and problem-solving skills

• Conflict resolution skills

• High-level negotiation skills

• Leadership skills/training

• Thrive in a challenging environment and constantly look for innovation and efficiencies.

• Capable of personal administration & time management.

• Flexibility with work hours and locations.