Dual Sales Coordinator

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.

Summary:

This role has the opportunity to be based out of the Courtyard Indianapolis Northwest or the Courtyard West Des Moines.

The Dual Sales Coordinator is responsible for performing general office duties to support any sales and marketing the hotel requires for two hotels within Arbor Lodging. They will use sales techniques that maximize revenue while maintaining guest loyalty and satisfaction, as well as keeping the property in line with brand standards. They will serve as the point of contact for clients and communicate with them to respond to questions and requests.

Duties & Responsibilities:

• Responsible for assisting clients with reservations and booking the reservations through hotel database.
• Create group bookings, manage rooming lists, and handle changes.
• Assist clients with vouchers as well as folio and billing inquiries.
• Be point of contact for pick up reporting and distribution of resume and BEO packets to teams.