Duchess Coffee Shop Manager

Summary of Responsibilities:

Reporting to the Assistant Director of F&B, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Demonstrate thorough knowledge of Food and Beverage products and menus, daily features, specials and services provided by the department and the hotel
• Demonstrate menu knowledge by recommending food and beverage selections and pairings to guests
• Lead and coach café team to ensure exceptional guest service and employee satisfaction results
• Managing all aspects colleague performance ensuring individual and team accountability for timekeeping, appearance and service standards
• Assist in the management of daily venue operations to ensure guest dining experience exceeds expectations (including responding to enquires in a timely manner, appropriately implementing guest feedback etc)
• Consistently conduct daily and monthly team briefings and communication meetings
• Ensure that all work areas and stations are kept clean and tidy at all times
• Follow cash handling procedures according to standard operating procedures at all times
• Assist with completing weekly payroll, scheduling and related duties
• Provide operational support and coverage as required, including espresso bar, food prep area, cold bar, customer service area and food service
• Requisition, receive and assist with inventory of supplies and submit maintenance requests as required
• Effectively operate all outlet equipment and protect all hotel assets
• Follow all health and safety regulations and maintain a safe work environment
• Actively participate in all department meetings, training sessions and Hotel committees as required
• Develop and maintain close working relationships with all supporting departments
• Follow and ensure compliance with all corporate and hotel policies and procedures
• Perform any other duties, tasks, and assignments within your department as required.

Qualifications:

• A Hospitality degree or 2 years Food & Beverage experience in an upscale high volume establishment is required
• Similar experience in a luxury hotel environment is strongly preferred
• At least 1 year previous supervisory experience is required
• Must be fluent in English and be well groomed with a professional appearance
• Must possess excellent interpersonal, communication and presentation skills
• Must possess strong organizational skills and work well under pressure
• Proven track record of reliability, good timekeeping skills, integrity and honesty are required
• Knowledge of Micros POS System is required; knowledge of MSWord and Excel is a distinct advantage
• The ability to work split shifts, evenings, weekends and public holidays is required

Physical Aspects of Position (include but are not limited to):

• Sitting: 0-1 Hr/Day; Walking: 6-8 Hr/Day; Standing: 6-8 Hr/Day
• Bending/Reaching: 4-6 Hr/Day; Pushing/Pulling: 4-6 Hr/Day
• Physical effort: Does not lift weights over 50lbs; Visual Effort: Medium
• Environmental Stress: Busy Atmosphere