Duckcreek Production Support Engineer

Job Title: Duckcreek Production Support Engineer Location: NY , NY (Hybrid) Lead L1 and L2 production support activities for Duck Creek applications. Manage incident triage, ticket prioritization, issue resolution, and SLA/KPI tracking. Serve as the point of contact for client engagement and stakeholder communication. Coordinate with offshore teams for defect analysis, enhancement requests, and problem resolution. Support transition activities in the current quarter and drive steady-state suppo…