Dutch Speaker | Backoffice Specialist
Summary
Provide Dutch- and English-language back-office support for customer requests related to a travel-industry app, escalating issues and guiding users through software updates.
Your contribution to something big:
- Analyze requests and answer accordingly;
- Provide solutions and step by step guides to help customer's with the app usage;
- Advise regarding software and app updates;
- When necessary, inform customer the best way to get help regarding issues out of our range;
- Inform second level support when there are recurrent issues they are not aware of;
- Point of contact between the customer and the technical team;
- Assist dealerships and customer support when the issue is the App.
What distinguishes you:
- Dutch (C1 level) Mandatory;
- Fluency in English;
- Good communicative competencies, commitment and solutions oriented;
- Experienced in customer services, ideally have worked in a customer interaction center receiving request by Phone and have interest in the travel industry (interest in modern widgets, e.g. App customer support, is a plus).
What we offer you:
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
Success stories don´t just happen. They are made...
Make it happen! We are looking forward to your application!