Dutch speaking Customer Service Representative
Posted
Location: Valencia, Spain
Employment Type: Full-time
What You'll Do
- Communicate with customers via phone, email, chat, and social media
- Personalize every interaction with empathy and active listening
- Guide customers to the right solutions and ensure satisfaction
- Escalate feedback to improve internal processes
- Focus on KPIs like customer satisfaction, quality, and productivity
- Help retain customers through outstanding service
Who You Are
- professionally fluent in Dutch (C1 level)
- Fluent in English (minimum B2 level)
- Previous experience in hospitality or customer-facing roles is a plus
- Excellent communication and interpersonal skills
- Tech-savvy and familiar with Google Suite, MS Office, and CRM tools
- Team-oriented, flexible, and proactive
- Able to work independently and adapt to a fast-paced environment
- Customer-first mindset with a positive attitude
What You'll Get
- Competitive base salary based on experience and skills
- Private health insurance
- Free lunch
- Spanish lessons
- Weekly bootcamp sessions
- Friday team drinks
- Supportive, creative team culture
- Career development tools and mentorship